Cafe Attendant

Cafe Attendant

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team.

We're seeking a Cafe Attendant to join our Caf Team at one of our Convene locations in midtown Manhattan. The Cafe Attendant will report directly to the Service Manager/General Manager.

Key Details:

• Schedule: Full-time (Early morning shifts required)
• Hourly Rate: $21.00/ hour + Overtime Eligible
• Location: Midtown Manhattan

What You'll Do:

The Cafe Attendant is responsible for serving all products with friendly, individualized attention towards each customer. They are also responsible for educating customers about our premium food & beverage offerings. The Attendant fulfills any other duties the Service Manager assigns, and represents a professional manner.

• Ensures that all customers are educated on our products and services.
• Maintains the highest quality, consistent product standards, elevated service.
• Follows all Company beverage recipes and procedures.
• Passes monthly re-certifications in a timely manner.
• Develops an understanding of coffee and tea regions and the various differences in flavor and blends.
• Curates weekly beverage specials and collaborates with onsite team to thoughtfully pair specials with programming.
• Proficiently prepares espresso and tea beverages.
• Greets all customers with fast, friendly, personalized service and develops a rapport with customers by learning their names, favorite drinks and food items.
• Verbally receives and calls back customer orders in a friendly manner.
• Reports all customer complaints to manager on duty.
• Responds proactively to prevent customer service situations.
• Full knowledge of coffee and food menu required.
• Accurately rings sales orders into the Point of Sale system and completes each transaction efficiently.
• Answers customer questions regarding coffee beverage preparation, and menu item preparation and ingredients.
• Weighs, grinds and packs coffee per customers' orders according to Company guidelines.
• Sells and serves baked goods and miscellaneous food items to customers.
• Displays and restocks all food items for customers to purchase.
• Maintains efficient, friendly service.
• Restocks paper goods and other miscellaneous service items as needed.
• Routinely cleans the bar area, floor, windows and grinders, and takes out trash, etc.
• Delivers food orders to coinciding tables and customers, while maintaining steps of service standards.
• Works closely with the Culinary team to ensure food orders are being delivered in a timely manner.
• Completes side work as assigned and as necessary.
• Assists in the distribution of weekly shipments.
• Responsible for bussing, maintaining and cleaning common areas and shared meeting rooms within the Cafe area.
• Reports potential safety hazards to the manager on duty.
• Reports all employee accidents to the manager on duty.
• Informs the manager on duty of any operational inconsistencies.

What We Look For:

• Maintains positive company morale and professional attitude
• Excellent verbal and written skills
• Well-organized and detail-oriented
• Regularly required to lift and/or move items up to 30 pounds
• Must be able to adjust vision to both day and night lighting and be able to focus on distant and close-range projects
• Regularly required to handle food and hot beverages
• Strong Coffee Knowledge ability to train and develop peers

Compensation:

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Full Time Hourly Rate : $21.00

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

We're Here For You:

• Health & Wellness: Day-one health coverage for you and your family, 24/7 virtual care, emotional well-being support, and fertility & family planning benefits. Because your well-being matters, inside and outside of work.
• Time Off & Balance: Generous PTO, your birthday off (because, of course!), paid parental leave, and a year-end holiday closure to recharge.
• Financial Growth: 401K with company match and support for education, courses, and certifications. We invest in you so you can grow personally and professionally.
• Development & Recognition: Ongoing career growth opportunities plus recognition programs to celebrate milestones.
• Community & Impact: Volunteer and give-back opportunities, and the chance to make a real impact in the work you do.

At Convene Hospitality Group, we believe great teams are built by bringing together people with different backgrounds, perspectives, and experiences. Our values of GRIT (Genuine, Relentless, Integrity, and Teamwork) shape how we show up for each other every day. We want everyone here to feel welcome, supported, and free to be themselves. If you're excited to grow, learn, and make an impact, we'd love to have you on the team.

Convene Hospitality Group is proud to be an equal opportunity employer. We welcome applicants of all backgrounds, experiences, and perspectives.