Multi-Line Claim Adjuster

Overview Position Title: Multi Line Claim Adjuster (IL focus) Location: Chicago, IL (in-office Monday‑Friday) Schedule: 8:30 am - 5:00 pm CT Salary Range: $60,000-$70,000 Multi‑Line Liability Claim Representative is responsible for the investigation and adjustment of assigned multi‑line liability claims. This position may be used as an advanced training position for future consideration for promotion to a Multi‑Line Liability Claim Rep II or more senior level claim position. Accountable for the quality of claim services as perceived by CCMSI clients and within our corporate claim standards. Responsibilities Investigate and adjust multi‑line liability claims in accordance with established claims handling procedures using CCMSI guidelines and direct supervision. Review medical, legal and miscellaneous invoices to determine if reasonable and related to the ongoing liability claims. Negotiate any disputed bills for resolution. Authorize and make payment of multi‑line liability claims utilizing a claim payment program in accordance with industry standards and within settlement authority. Negotiate settlements with claimants and attorneys in accordance with client’s authorization. Prepare reports detailing claims, payments and reserves. Provide reports and monitor files, as required by excess insurers. Compliance with Service Commitments as established by team. Delivery of quality claim service to clients. Qualifications Excellent oral and written communication skills. Self‑starter with strong organizational abilities. Ability to coordinate and prioritize tasks. Flexibility, initiative, and the ability to work with minimal direct supervision. Discretion and confidentiality required. Ability to work as a team member in a rapidly changing environment. Reliable, predictable attendance within client service hours. Responsive to internal and external client needs. Ability to clearly communicate verbally and/or in writing both internally and externally. Education and Experience 3+ years liability claim experience or insurance‑related experience required, or equivalent education. Valid driver’s license required. Tort Immunity experience preferred, but not required. Nice to Have Bilingual (Spanish) proficiency—highly valued for communicating with claimants, employers, or vendors, but not required. Computer Skills Proficient with Microsoft Office programs. Certificates, Licenses, Registrations Adjuster’s license may be required based upon jurisdiction. Benefits 4 weeks paid time off that accrues throughout the year in accordance with company policy + 10 paid holidays in your first year. Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance. Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP). Career growth: Internal training and advancement opportunities. Culture: A supportive, team‑based work environment. Compensation & Compliance The posted salary reflects CCMSI’s good‑faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay. Visa Sponsorship CCMSI does not provide visa sponsorship for this position. ADA Accommodations CCMSI is committed to providing reasonable accommodations throughout the application and hiring process. Equal Opportunity Employer CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations. Background Checks Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws. Our Core Values Lead with transparency—build trust by being open and listening intently in every interaction. Perform with integrity—choose the right path, even when it is hard. Chase excellence—set the bar high and measure our success. Own the outcome—every employee is an owner, treating every claim, decision, and result as their own. Win together—greatest victories come when our clients succeed. #J-18808-Ljbffr CCMSI