Community Partnerships Supervisor

Job Description

Job Description

About Fedcap PACE

At Fedcap PACE, we believe every individual deserves access to meaningful opportunities that lead to economic independence and long-term success.

Our team works alongside community organizations, educational institutions, employers, training providers, and support service partners to help participants overcome barriers, gain skills, and achieve sustainable employment.

As a Community Partnerships Supervisor, you'll play a critical leadership role in building those connections and ensuring participants have access to the resources and opportunities they need to thrive.

Build Partnerships That Change Lives

Are you passionate about community engagement, workforce development, and creating opportunities for individuals facing barriers to employment?

As the Community Partnerships Supervisor, you'll lead a dynamic team responsible for developing strategic partnerships that connect participants to:

• Education and training opportunities
• Community service placements
• Internships
• Wraparound support services
• Career advancement pathways

This role is ideal for a collaborative leader who enjoys relationship building, coaching staff, improving systems, and creating measurable impact within the community.

What You'll Do

As a key member of the PACE leadership team, you will oversee partnership development, team performance, and participant engagement strategies that support successful employment outcomes.

Leadership & Team Development

• Supervise and mentor a team of Community Service Coordinators, Education & Training Coordinators, and Support Services Consultants.
• Establish clear goals, expectations, and performance standards.
• Provide ongoing coaching, professional development, and performance management.
• Foster a culture of collaboration, innovation, accountability, and service excellence.
• Support hiring, onboarding, training, and retention efforts.

Partnership Development & Community Engagement

• Build and strengthen relationships with educational institutions, training providers, community organizations, and support service partners.
• Develop and maintain Memoranda of Understanding (MOUs) and partnership agreements.
• Expand opportunities for participants through new partnerships and community collaborations.
• Identify emerging labor market trends and training opportunities that align with participant goals.

Program Operations & Client Success

• Ensure participants have access to appropriate education, training, internships, community service opportunities, and supportive services.
• Conduct regular case conferences to address participant engagement and barrier-removal strategies.
• Collaborate with internal teams to address service gaps and improve participant outcomes.
• Support innovative strategies that increase engagement, retention, and progression.

Performance & Compliance

• Monitor program performance, retention outcomes, and partnership effectiveness.
• Ensure timely and accurate documentation in SEAMS and Fedcap CARES.
• Prepare reports and maintain compliance with NYC HRA contractual requirements.
• Address participant concerns and service issues promptly and professionally.
• Utilize data to identify trends and drive continuous improvement.

You're a Great Fit If You Have

Education & Experience

• Bachelor's Degree in:
• • Human Services
  • Social Work
  • Vocational Rehabilitation
  • Workforce Development
  • Education
  • Public Administration
  • Or a related field
• At least 2 years of:
• • Supervisory or management experience
  • Workforce development, case management, or human services experience
• Experience supporting:
• • Public assistance recipients
  • Individuals experiencing homelessness
  • Justice-involved individuals
  • Individuals with disabilities
  • Individuals facing barriers to employment
• Bilingual English/Spanish preferred

What Makes You Successful

• Strong leadership and team-building abilities
• Exceptional relationship management and partnership development skills
• Excellent verbal and written communication skills
• Strong organizational and project management skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with:
• • Microsoft Office Suite
  • Excel
  • Word
  • Outlook
  • Workforce development databases and case management systems
• Passion for helping individuals achieve long-term success

Why Join Fedcap PACE?

This role offers a unique opportunity to:

• Lead a high-impact team
• Develop meaningful community partnerships
• Influence workforce development strategies
• Create opportunities for individuals facing barriers to employment
• Gain valuable leadership experience within a growing organization

You'll have the opportunity to make a measurable impact on both participant outcomes and community partnerships while advancing your career in workforce development leadership.

Work Environment

This position operates in a professional office environment and regularly utilizes computers, phones, and workforce development systems.

Physical Requirements

• Regular communication with participants, staff, partners, and community organizations
• Frequent standing, walking, and computer use
• Ability to occasionally lift up to 30 pounds

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Schedule

Full-time position.

Typically Monday through Friday, 8:00 AM – 5:00 PM.

Occasional evening and weekend work may be required to support program operations and community engagement activities.

Travel

Primarily local travel throughout NYC for partner meetings, site visits, training events, and community engagement activities.

Equal Opportunity Employer

Fedcap NYC Inc. is committed to creating a diverse and inclusive workplace where all employees can thrive. We proudly provide equal employment opportunities to all qualified applicants regardless of race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.

Education & Experience

• Bachelor's Degree in:
• • Human Services
  • Social Work
  • Vocational Rehabilitation
  • Workforce Development
  • Education
  • Public Administration
  • Or a related field
• At least 2 years of:
• • Supervisory or management experience
  • Workforce development, case management, or human services experience
• Experience supporting:
• • Public assistance recipients
  • Individuals experiencing homelessness
  • Justice-involved individuals
  • Individuals with disabilities
  • Individuals facing barriers to employment
• Bilingual English/Spanish preferred

What Makes You Successful

• Strong leadership and team-building abilities
• Exceptional relationship management and partnership development skills
• Excellent verbal and written communication skills
• Strong organizational and project management skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with:
• • Microsoft Office Suite
  • Excel
  • Word
  • Outlook
  • Workforce development databases and case management systems
• Passion for helping individuals achieve long-term success

Why Join Fedcap PACE?

This role offers a unique opportunity to:

• Lead a high-impact team
• Develop meaningful community partnerships
• Influence workforce development strategies
• Create opportunities for individuals facing barriers to employment
• Gain valuable leadership experience within a growing organization

You'll have the opportunity to make a measurable impact on both participant outcomes and community partnerships while advancing your career in workforce development leadership.

Work Environment

This position operates in a professional office environment and regularly utilizes computers, phones, and workforce development systems.

Physical Requirements

• Regular communication with participants, staff, partners, and community organizations
• Frequent standing, walking, and computer use
• Ability to occasionally lift up to 30 pounds

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Schedule

Full-time position.

Typically Monday through Friday, 8:00 AM – 5:00 PM.

Occasional evening and weekend work may be required to support program operations and community engagement activities.

Travel

Primarily local travel throughout NYC for partner meetings, site visits, training events, and community engagement activities.

Equal Opportunity Employer

Fedcap NYC Inc. is committed to creating a diverse and inclusive workplace where all employees can thrive. We proudly provide equal employment opportunities to all qualified applicants regardless of race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.

Partner, this is one of the strongest leadership roles in PACE because it combines people leadership, community engagement, workforce development, partnership building, and program strategy . That combination should be front and center in the posting rather than the compliance metrics. This version will likely attract stronger Community Partnerships Managers, Workforce Development Supervisors, Program Supervisors, and Nonprofit Leaders.

Mission: We are committed to improving the economic and social well-being of the impoverished and disadvantaged.

For 85 years, The Fedcap Group has developed scalable, innovative and potentially disruptive solutions to some of society’s most pressing needs. The Fedcap Group is the parent company of a growing number of top-tier nonprofit agencies dedicated to serving over 300,000 children and adults each year across the United States and the United Kingdom. The Fedcap Group provides educational services to every age group, vocational training in high-growth labor industries, behavioral health services, work readiness skill-building and jobs—all targeted to helping people achieve long-term self-sufficiency.

The work of The Fedcap Group is structured within four major practice areas: Education, Workforce Development, Occupational Health and Economic Development, which are strategically aligned for maximum impact.

The Fedcap Group also invests its time and resources in broader systems change—working in partnership with federal, state and local government to improve the way services are designed, funded, and delivered.

Company Description

Mission: We are committed to improving the economic and social well-being of the impoverished and disadvantaged. \r\n\r\nFor 85 years, The Fedcap Group has developed scalable, innovative and potentially disruptive solutions to some of society’s most pressing needs. The Fedcap Group is the parent company of a growing number of top-tier nonprofit agencies dedicated to serving over 300,000 children and adults each year across the United States and the United Kingdom. The Fedcap Group provides educational services to every age group, vocational training in high-growth labor industries, behavioral health services, work readiness skill-building and jobs—all targeted to helping people achieve long-term self-sufficiency. \r\n\r\nThe work of The Fedcap Group is structured within four major practice areas: Education, Workforce Development, Occupational Health and Economic Development, which are strategically aligned for maximum impact. \r\n\r\nThe Fedcap Group also invests its time and resources in broader systems change—working in partnership with federal, state and local government to improve the way services are designed, funded, and delivered.