Customer Experience Specialist

Customer Experience Specialist Company: TDL Staffing Location: Fairbanks, AK Schedule: Part-time or Full-time available Pay: $23–$25 per hour, depending on experience Benefits: Generous benefits package offered We are seeking an outgoing, friendly Customer Care Specialist to join our team. In this role, you will serve as a primary point of contact for customers, handling inquiries, processing payments, and ensuring a high level of service in a fast-paced environment. The ideal candidate is organized, tech‑savvy, and excels at resolving customer concerns while maintaining professionalism and compliance with company policies. We hope to find someone who takes pride in delivering exceptional customer service, enjoys helping others, and can thrive in a busy office environment. Key Responsibilities Respond to incoming calls and assist walk‑in customers with billing inquiries, concerns, complaints, and rate‑related questions Process daily payments including EFT, ACH, credit cards, and other forms of payment; reconcile transactions with accounting and bank records Generate customer communications using established templates and procedures Manage property changeover accounts for existing services Schedule and coordinate meter maintenance appointments Perform daily cash management tasks, including preparing bank deposits and processing receipts, invoices, and payments Handle NSF (non‑sufficient funds) checks and problem payments Maintain organized filing systems and electronic records databases Learn and adhere to RCA‑approved tariffs and applicable regulations Collaborate with team members and perform additional duties as assigned Preferred Skills & Qualifications Strong commitment to providing excellent customer service to a diverse customer base Proven ability to resolve difficult customer situations professionally and effectively Ability to work in a high‑volume, fast‑paced environment while maintaining accuracy and a positive attitude Strong organizational and record‑keeping skills with strict adherence to confidentiality policies Proficiency in Microsoft Office (Word, Excel, Outlook) and standard office equipment Ability to multitask, prioritize workload, and work collaboratively Experience with cloud‑based ERP systems (Oracle preferred) Strong overall computer skills Experience Requirements Minimum of 3 years of customer service experience TDL Staffing is an Equal Opportunity Employer (EOE). #J-18808-Ljbffr