Parcel Solutions Director

Job Description

Essential Job Functions

• Establish and execute the enterprise parcel strategy across national, regional, and alternative carrier networks.
• Own parcel carrier relationships and lead commercial negotiations, RFPs, and contracting strategies.
• Define governance standards for carrier performance, service expectations, escalation, and accountability.
• Provide strategic guidance on carrier mix, service levels, and network optimization to balance cost, service, and scalability.

Pricing, Audit & Financial Governance

• Establish and govern enterprise parcel pricing, audit, and billing control frameworks.
• Oversee parcel audit programs, dispute resolution processes, and recovery efforts to ensure contract compliance and billing accuracy.
• Partner with Finance on accrual accuracy, savings validation, and enterprise financial reporting.
• Maintain oversight of rate structures, accessorials, surcharges, and incentive programs.

Systems, Analytics & Performance Management

• Provide recommendations for parcel systems
• Partner with Technology and Operations to optimize parcel rating, manifesting, and data platforms.
• Define KPIs and dashboards to monitor cost, service, compliance, and customer experience.

Cross-Functional Leadership & Enablement

• Provide strategic guidance for customer onboarding, pricing models, and scalable parcel solutions.

Risk Management & Compliance

• Ensure alignment with contractual requirements, regulatory standards, and internal controls related to parcel transportation.

Duties, responsibilities and activities may be assigned or changed from time to time.

Minimum Qualifications

• High School diploma required; Bachelor's degree preferred
• 6+ years of progressive experience in transportation, logistics, or related disciplines, including enterprise-level strategic accountability.
• 2+ years of demonstrated expertise in parcel or comparable pricing strategy, contract governance, financial controls, and performance management.
• Proven ability to lead complex, cross-functional initiatives influencing multiple business units.
• Strong analytical and financial acumen with the ability to translate data into executive-level recommendations.
• Experience within a 3PL, e-commerce, retail, or high-volume parcel environment preferred
• Familiarity with parcel audit platforms, transportation management systems, and rating engines preferred
• Experience in supporting customer-facing solution design and pricing governance preferred
• 10-15% travel

Salary: $100,000 - $120,000/year base salary + Bonus and Equity Eligibility

This is an estimated range based on the circumstances at the time of posting, however it may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand.

Benefits We offer a comprehensive benefits plan including:

• Medical
• Dental
• Vision
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Life & AD&D Insurance
• Disability
• Paid Time Off
• Paid Holidays