HOUSEMAN

Houseman

The Houseman is responsible for supporting the Housekeeping Department by maintaining cleanliness and organization of all public areas, assisting room attendants, delivering supplies, and ensuring guests receive prompt and courteous service. This position plays a vital role in maintaining hotel cleanliness, appearance, and overall guest satisfaction.

• Maintain cleanliness of all public areas, including hallways, elevators, stairwells, public restrooms, meeting rooms, and employee areas.
• Vacuum, sweep, mop, dust, and clean assigned areas according to hotel standards.
• Deliver linens, towels, amenities, and housekeeping supplies to room attendants.
• Stock housekeeping closets and carts throughout the shift.
• Remove dirty linen and trash from housekeeping carts and designated areas.
• Assist with stripping rooms and moving furniture when necessary.
• Set up and break down meeting rooms as assigned.
• Clean entrances, sidewalks, and other exterior guest areas as directed.
• Report maintenance issues, safety hazards, and damaged equipment immediately.
• Respond promptly to guest requests such as extra towels, linens, pillows, cribs, rollaway beds (if applicable), and other amenities.
• Assist with deep cleaning projects and preventive maintenance programs.
• Maintain cleanliness of housekeeping storage rooms and back-of-house areas.
• Operate cleaning equipment safely and properly.
• Follow all hotel safety, security, and emergency procedures.
• Practice proper chemical handling according to OSHA and hotel standards.
• Work cooperatively with all hotel departments.
• Perform other duties as assigned.

• High school diploma or equivalent preferred.
• Previous housekeeping or janitorial experience preferred but not required.
• Must be dependable, punctual, and able to work independently.
• Excellent customer service skills.
• Ability to communicate effectively with guests and coworkers.
• Flexible schedule, including weekends and holidays.

• Stand and walk for extended periods.
• Lift, push, and pull up to 50 pounds regularly.
• Frequently bend, stoop, kneel, climb stairs, and reach overhead.
• Work indoors and outdoors in various weather conditions.
• Operate housekeeping equipment safely.

• Maintain hotel cleanliness according to brand standards.
• Respond quickly to guest and housekeeping requests.
• Demonstrate professionalism and teamwork.
• Follow all safety and attendance policies.
• Maintain a positive attitude and provide exceptional guest service.