Program Manager

Job Description

Job Description

Graham Technologies is seeking a highly experienced Program Manager to lead the execution, management, and oversight of Information Technology (IT) Support Services. The Program Manager will serve as the primary management interface with Government leadership and will be responsible for overall contract performance, staffing, quality control, risk management, technical coordination, and successful delivery of IT services supporting customers marine and aviation mission environments.Location: Hybrid - Norfolk, VA; Washington, DC; and/or Lakeland, FLKey Responsibilities:Lead overall contract operations and ensure successful execution of all Statement of Work (SOW) requirementsServe as the primary Contractor management interface with the Contracting Officer (CO), Contracting Officer's Representative (COR), Technical Monitor (TM), and other Government stakeholdersOversee personnel, staffing, scheduling, deliverables, quality control, performance, and contract complianceManage cross-functional teams supporting Program Management, Cybersecurity, Service Desk Support, Network Provisioning, Systems Engineering and Administration, Software Development, Acquisition Support, and IT Surge SupportDevelop and maintain the Program Management Plan, Staffing Plan, Quality Control Plan (QCP), Communication Plan, and associated management documentationLead transition, onboarding, workforce continuity, recruitment, retention, and succession-planning activitiesConduct and support recurring program status meetings with Government stakeholdersEnsure timely submission of monthly status/progress reports and other contract deliverablesMaintain program action items and ensure timely resolution of technical, operational, staffing, and management issuesMonitor contract performance metrics and implement corrective actions when necessaryIdentify, track, mitigate, and communicate programmatic, technical, staffing, schedule, and operational risksCoordinate activities across geographically dispersed marine, aviation, and enterprise IT environmentsEnsure personnel comply with applicable NOAA security, training, information-protection, and Government property requirementsMaintain effective professional relationships with Government, Contractor, and industry personnelRequired Skills:Experience:Minimum 10 years of progressively responsible IT experienceMinimum 5 years of experience managing complex IT programs, projects, or service-delivery contractsExperience managing multidisciplinary teams supporting IT infrastructure, cybersecurity, networking, systems administration, service desk, and/or software developmentExperience managing Federal Government or comparable mission-critical IT programsEducation:Bachelor 's degree in Information Technology, Computer Science, Engineering, Business Administration, Program Management, or related fieldClearance:Ability to satisfy all Government security, suitability, and access requirements applicable to the positionCertifications / Tools:Experience with Microsoft Office, collaboration platforms, project management tools, and performance/reporting toolsPMP or equivalent program/project management certification preferredDesired Skills:Experience:NOAA, Department of Commerce, DoD, or other Federal IT program experienceExperience supporting marine, aviation, scientific, remote, or mission-critical operational environmentsExperience supporting geographically distributed teams and systemsExperience with high-latency/low-bandwidth satellite-connected environmentsEducation:Master 's degree in a technical, business, or management disciplineCertifications / Tools:PMP certificationITIL or related IT Service Management certificationCompensation:At Graham Technologies, we believe in treating everyone with fairness and respect. Our compensation package is designed to ensure fair pay for work, reflecting our commitment to integrity.Many IT companies offer similar services, but what truly sets us apart is our people! We care deeply about our employees and consistently show our appreciation-not just for the final outcomes, but also for the effort and dedication shown every step of the way. Additionally, our generous benefits package supports our team members in living fulfilling and prosperous lives.Here are just a few highlights of what we offer:Four Weeks of Accrued PTO in the First YearEleven Paid Federal HolidaysComprehensive Health, Dental, Vision, and Life Insurance401(k) Plan with Annual Employer ContributionsFlexible SchedulesReimbursements for Continued Education and TrainingWhy Graham Technologies?Our core values define who we are:Value our CustomersCare about our EmployeesPassionate about InnovationBelieve in a Strong Work EthicRely on TeamworkIntegrity MattersFounded in 2007, GTech is a consulting services firm passionate about delivering tailored solutions that meet our clients' needs and maximize the value of their investments. We achieve this by providing top-notch professionals across the IT industry. Our team embodies integrity, commitment, and reliability, which are at the heart of everything we do.We are also dedicated to fostering a culture of support for our employees-the lifeblood of our business. At Graham Technologies, we've built a family-oriented environment where team members are encouraged to maintain a healthy work-life balance, pursue their passions, and grow professionally through flexible schedules, continued education, and a strong sense of community.