Community Outreach Ambassador

Job Description

Job Description

ABH Riverside Job Summary:

The Outreach Ambassador – Homeless Services is a dynamic, field-based role at Weingart Center, a leading nonprofit organization dedicated to ending homelessness in Los Angeles. This position blends community programming with direct outreach to individuals experiencing homelessness. Ambassadors facilitate wellness and educational activities for interim housing residents, while also engaging unhoused individuals in surrounding public areas. They work closely with LAHSA, LA County outreach teams, and site security to connect individuals to housing and support services. The role includes food distribution, documentation, caseload support, and assistance to the Program Manager in daily operations.

Essential Functions:

Conduct daily outreach in public areas, accompanied by site security, to engage unhoused individuals respectfully and safely

Walk designated routes with a clipboard to document interactions, needs, and housing interest

Complete intakes and assessments, and connect individuals to housing resources through LAHSA and partner agencies

Collaborate with LA County outreach coordinators to coordinate referrals and follow-ups

Maintain an active caseload of 10–15 individuals, including both interim housing residents and outreach contacts

Conduct regular check-ins to assess progress, update housing plans, and identify barriers to stability

Track client milestones such as document readiness, housing application status, and service referrals

Develop and lead monthly activity calendars (e.g., workshops, fitness, arts, life skills) for interim housing residents

Promote participation through flyers, announcements, and one-on-one engagement

Organize and distribute meals/snacks to residents and outreach contacts

Track food inventory and coordinate with vendors and volunteers for safe delivery

Maintain accurate case notes and documentation in HMIS/Clarity

Assist the Program Manager with administrative tasks, reporting, and coordination

Uphold trauma-informed, harm-reduction, and culturally competent practices in all interactions

Required Qualifications:

High school diploma or equivalent (Associate or Bachelor’s in social work, psychology, or related field preferred)

1–2 years of experience in outreach, social services, or activity coordination

Strong interpersonal and communication skills, with the ability to engage in diverse populations

Experience working with individuals experiencing homelessness, mental health challenges, or substance use preferred

Must be empathetic, observant, and able to advocate effectively

Food service training or certification required (e.g., ServSafe or equivalent)

CPR/First Aid certification (or willingness to obtain)

Willingness to complete training in Trauma-Informed Care, De-escalation, and Harm Reduction

Physical & Mental Requirements:

Ability to walk long distances and stand for extended periods while conducting outreach

Capable of lifting up to 25 lbs. and performing physical tasks such as bending, reaching, and carrying supplies

Strong verbal communication, reading, writing, and decision-making skills

Comfortable working indoors, outdoors, and in diverse urban environments

Ability to work independently and collaboratively, with face-to-face and verbal contact