Dealership Document Processor - World Toyota

Job Description

Job Description

Overview

World Toyota is part of the fast growing Group 1 Automotive, a leader in automotive retail. We are looking to add a qualified Dealership Document Processor to our team.

Role Overview:

This position is customer-facing and requires the ability to work closely with our Dealership Sales and Management team to ensure customer satisfaction and sales metrics are met while guiding customers through the buying process as it relates to receiving full payment or arranging vehicle financing and the required documents necessary to complete retail vehicle sales.

If you are a passionate professional who is confident and self-motivated with superior customer service skills, we invite you to apply. You will have the ability to make an impact and shape your career with a company that is passionate about growth.

In addition to competitive pay, we offer our associates the following benefits:

• Competitive pay structure
• Medical, Dental & Vision insurance
• Life, Disability Insurance, Flexible Spending Account, Health Savings Account, etc.
• 401(k) with company match & Employee Stock Purchase Program (ESPP)
• Employee Referral Program
• Employee Vehicle Purchasing Program
• Vacation & Sick Days

Responsibilities

• Load deal into the virtual queue and initiate Zoom call for Virtual Finance Manager
• Turn customer over to the Virtual Finance Manager and set customer expectations for the VFI process
• Be an influence to customers for products offered by Virtual Finance Manager
• Accurately prepare all federal, state, and dealer paperwork related to the transaction and submit to the dealership’s Accounting Department in a timely manner
• Provide resolution on document issues with the accounting office to include paperwork errors and held offerings
• Process and monitor the funding of related finance contracts within an established time limit
• Secure and finalize transactions in a legal and ethical manner while maintaining a high level of productivity
• Must be able to work in a fast-paced environment, have strong attention to detail and possess excellent communication skills
• Proficiency with common computer programs and systems which integrate with both dealership and financial institutions
• Establish and maintain strong relations with our accounting, sales and managers
• Demonstrates behaviors consistent with the Company’s Values in all interactions with coworkers and vendors

Qualifications

• Must have prior experience working in Sales, Service or F&I departments of Dealerships
• Strong verbal, written and intrapersonal skills with adeptness in dealing with individuals at all levels inside and outside the organization
• Highly self-motivated with top-notch customer facing skills
• Great attitude with high-energy personality
• Professional appearance and work ethic
• Ability to work a flexible schedule, including nights and weekends
• Darwin and CDK experience a plus

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

Group 1 Automotive is an Equal Employment Opportunity employer and participates in E-Verify