Commercial Service Technician

Commercial Service TechnicianComfort Flow Heating is looking for a skilled and dependable Commercial Service Technician to join our Roseburg team.Position OverviewThe Commercial Service Technician will diagnose, maintain, and repair heating and cooling systems for commercial customers. This position requires strong technical skills, excellent customer service, attention to detail, and a commitment to safety and quality workmanship.Key ResponsibilitiesDiagnose, maintain, and repair heating and cooling equipment, including mechanical and electrical components.Travel to customer job sites throughout the service area and work closely with dispatch to maintain schedules and communicate delays.Provide exceptional customer service and consistently strive to exceed customer expectations.Clearly explain equipment issues, recommended solutions, and completed repairs to customers.Identify necessary replacement parts and materials and ensure repairs are completed efficiently and correctly.Maintain company vehicles in clean, safe, and good working condition and promptly report mechanical issues.Maintain appropriate inventory of parts, tools, equipment, and safety supplies in the company vehicle.Participate in company-provided training, seminars, and classes to stay current with industry technology and best practices.Identify and communicate opportunities for additional services, including system upgrades, maintenance agreements, and other products or services.Accurately complete paperwork, timecards, labor hours, materials, and customer charges.Work to minimize warranty callbacks resulting from workmanship or inaccurate diagnosis.Generate quality sales leads and opportunities for maintenance agreements and equipment sales.Maintain clean and organized work areas, customer homes, job sites, and company vehicles.Wear required personal protective equipment (PPE) and follow all company safety policies and procedures.Arrive to work on time, prepared to perform assigned duties with proper tools and attire.Maintain effective and professional communication with dispatchers, customers, and team members.Perform other duties as assigned.Performance ExpectationsSuccess in this role includes:Accurate diagnosis and quality repairsMinimal warranty callbacksExcellent customer satisfactionAccurate paperwork, timekeeping, and billingEffective communication with dispatchProper maintenance and organization of the company vehicleConsistent adherence to safety proceduresGeneration of qualified leads for equipment, maintenance agreements, and additional servicesContinued participation in training and professional developmentWhat We're Looking ForThe ideal candidate:Minimum High School diploma, GED or equivalent5 + years' experience troubleshooting, maintaining and repairing diverse HVAC issuesHas strong diagnostic and troubleshooting skills in HVAC systems.Is comfortable working on commercial equipment.Has a solid understanding of mechanical and electrical HVAC components.Provides professional, courteous, and solutions-oriented customer service.Communicates clearly with customers, dispatchers, and coworkers.Is dependable, punctual, organized, and self-motivated.Takes pride in accurate, high-quality workmanship.Is committed to safety and consistent use of PPE.Maintains a clean, organized vehicle and job site.Is willing to continue developing their skills through training and industry education.Has a customer-focused mindset and the ability to identify legitimate opportunities for additional services.Valid driver license and clean driving record, insurable by company insuranceAbility to work nights or weekends, on a rotating basis, to service emergency needs of our customersAbility to lift, push or pull up to 100 lbs.Ability to work outside in a wide range of temperaturesDemonstrate mechanical aptitudeWillingness to further develop skills through training seminars and classesMust be able to pass pre-employment drug screenPossess or have the ability to acquire Low Voltage Energy LicensePossess or have the ability to acquire EPA certificationAbility to interpret wiring diagrams and blueprintsBasic written and verbal English language communication skillsStrong analytical thinking skills with high attention to detail