Telephony Systems Administrator ( Hybrid / Phoenix, AZ )
AssistRx
Telephony Systems Administrator
The Telephony Systems Administrator will maintain daily operations of the Call Center telephony systems, providing technical support of internal systems so Call Center end users can achieve established service level goals for internal and external customers.
The Telephony Systems Administrator will provide technical expertise to the Call Center computer and telephony systems including third party telephony system(s).
The Telephony Systems Administrator will perform daily support service, troubleshooting telephony system issues, managing IVR functionality, reviewing and enhancing existing phone system functionality, and acting as a liaison with third party system provider(s) for reporting and troubleshooting issues.
The Telephony Administrator will be responsible for onboarding and support of new clients.
Vacancy posted 2 days ago
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