Senior Experience Associate

Senior Experience Associate Over the last decade, we have been reimagining and revolutionizing the world's most used but least regulated beauty service: Nail Care. We celebrate self-care as an everyday luxury and we are doing this by becoming the world's leading ethical and clean nail-care brand with an empowered community of designers, delivering super-hygienic, high-quality services, with safe and better-for-you, clean beauty products backed by the experience of completing over 2M+ services. We ensure safe practices for our clients & our teams. Our People First culture is our greatest asset & we believe having passion and creativity in your craft and career will help to drive our business. We believe diversity is beautiful and we don't just encourage diversity & inclusion, we embody it as a 95% diverse team! If you believe in these values and are about being your best self and making an impact; then we would love to have you join the MiniLuxe team! About this Role: MiniLuxe is hiring a Senior Experience Associate to support the client experience and studio operations to drive operational excellence, and consistency across the market. This role requires 3+ years of experience in retail, spa/salon, or hospitality. Candidates without relevant experience need not apply. What You'll Accomplish: Supports the client experience and studio operations during each shift. Provides exceptional and meaningful service to clients. Quickly and efficiently resolves client issues in the moment or with timely follow up. Proficiently schedule and prioritize the Zenoti booking system to drive revenue and balance client/team member needs. Uphold the highest standards of clean consistently throughout the day. Accountable to driving retail revenue and sharing knowledge to fellow team members Ensures inventory is regularly and accurately received and accounted for. Supports weekly/monthly inventory counts in studio. Leads training and development for new Experience Associate hires. Creates and maintains weekly Experience Associate schedule for assigned studio(s) in the market. Who You Are: Excellent communication, verbal, and written skills Exceptional interpersonal, planning, and organizational skills Highly motivated, results-oriented, and a self-starter Ability to influence, motivate, and communicate cross functionally Problem solver, able to navigate operational issues with resilience Ability and willingness to travel to studios within the market MiniLuxe Benefits: Competitive compensation package Retail Commission Comprehensive health care plan (all the good stuff: medical/dental/vision/LTD/STD and life insurance benefits) Paid Time Off Retirement savings account aka 401k Free Services & Retail Discounts across our awesome non-toxic products Flexible Schedules Continued development and learning opportunities Job Type: Full-time Pay: $16.00 - $19.00 per hour