Inside Sales Manager

Job Description

Job Description

We are seeking a driven and hands-on Inside Sales Manager to build, lead, and scale a high-performing inside sales team. This role offers a unique opportunity to create structure within an established organization—developing processes, driving accountability, and delivering measurable growth across plumbing, HVAC, and appliance product lines.

You’ll partner closely with outside sales, branch leadership, and operations to improve efficiency, increase quote conversion, and strengthen customer relationships.

Key Responsibilities

Team Leadership & Development

• Recruit, hire, and onboard inside sales team members
• Set clear activity goals and performance expectations
• Coach, mentor, and develop team members to maximize performance
• Build a culture focused on accountability, execution, and continuous improvement

Sales Growth & Execution

• Drive revenue growth across existing, inactive, and new accounts
• Develop outbound calling strategies to uncover new opportunities
• Increase quote volume, speed, and conversion rates
• Promote upselling and cross-selling across product lines

Sales Partnership

• Collaborate closely with outside sales to support account management
• Assist with quoting, order follow-up, and customer communication
• Improve responsiveness and overall customer experience

Process & Performance Management

• Standardize workflows for quoting, follow-up, and pipeline management
• Track and manage KPIs, dashboards, and team performance
• Drive CRM utilization and process consistency
• Maintain pricing discipline and support margin optimization

Customer Experience

• Ensure timely, accurate, and professional communication
• Build strong relationships with contractors and trade partners
• Resolve issues quickly with a service-oriented approach

• 5+ years of sales experience in plumbing, HVAC, appliances, or distribution
• 2+ years of leadership or team management experience
• Strong understanding of contractor and trade sales cycles
• Experience with quoting, pricing, and margin management
• Proven ability to lead teams and drive revenue growth