Emergency Services Dispatcher

Job Overview Position: Emergency Services Dispatcher Facility: 62 Columbian Building, 62 Columbian Street, Weymouth, MA 02190 Department: SSH Paramedic Services – Advanced Life Support Schedule: Part‑time, Varied Shifts Responsibilities Receives all emergency services and Mobile Integrated Health calls and directs them appropriately. Receives and assigns ambulance dispatch requests from South Shore Hospital nursing floors and outpatient satellites to the appropriate ambulance service. Ensures efficient response to ambulance requests and manages safe transport of patients to their correct destination, including appropriate documentation of services. Facilitates and coordinates critical‑care transportation throughout the health system. Receives requests from neighboring communities or dispatch centers for mutual aid and manages those requests. Maintains accurate records of all ambulance traffic within the hospital. Utilizes the Cisco phone system and Avtec radio consoles, maximizing utilization of South Shore Hospital Paramedic/ambulance services. Manages EMS call entry in both CAD (Rescue Net) and the Electronic Medical Record (EPIC). Answers incoming patient expectations and enters data into EPIC from MD offices and urgent cares. Qualifications High school graduate or equivalent preferred. Experience in hospital telecommunications and emergency medical services preferred. Basic computer literacy: MS Word, Excel, EPIC, and GPS locator software. Geographical knowledge of the surrounding area preferred. Knowledge of emergency medical dispatch and ambulance communications preferred. Familiarity with Massachusetts O.E.M.S. statewide ALS/BLS and ALS inter‑facility transfer treatment protocols. Compensation Pay Range: $21.21 - $29.70 #J-18808-Ljbffr