Process Consultant - PCY9640

We are seeking a strategic and analytical Process Consultant to join our team on a full-time contract basis. The Process Consultant will help the organization improve the way work is performed by examining business operations evaluating existing procedures and developing practical process solutions that enhance efficiency consistency quality and customer outcomes.

This role will partner with business leaders operational teams and technology stakeholders to understand business challenges and develop sustainable improvements. The ideal candidate will be comfortable working with complex information facilitating discussions analyzing workflows and guiding teams through process transformation initiatives.

Key Responsibilities

• Assess business operations to determine process effectiveness productivity quality and resource utilization.
• Review existing workflows and identify opportunities to eliminate unnecessary steps reduce delays and improve service delivery.
• Work with department leaders and employees to understand operational challenges and desired business outcomes.
• Conduct discovery sessions and process walkthroughs to capture detailed business and operational requirements.
• Develop clear documentation of existing processes responsibilities systems inputs outputs and dependencies.
• Design improved workflows and operating procedures that support business objectives.
• Recommend process changes based on operational data stakeholder feedback industry practices and business requirements.
• Perform gap assessments to identify differences between current capabilities and desired future-state operations.
• Analyze the potential impact of process changes on staffing technology controls costs and customer experience.
• Assist business units in developing practical implementation strategies for approved improvements.
• Coordinate with technology teams to identify opportunities for workflow automation system enhancements and digital solutions.
• Translate business process requirements into clear functional specifications for technology and project teams.
• Facilitate process-design workshops brainstorming sessions stakeholder reviews and improvement meetings.
• Develop process documentation operating procedures workflow diagrams business requirements and implementation materials.
• Establish appropriate measures for evaluating process efficiency quality cycle time cost and service performance.
• Review process performance after implementation and recommend corrective or optimization measures.
• Support organizational change initiatives by helping teams understand new procedures responsibilities and workflows.
• Assist in preparing presentations executive summaries process assessments and improvement recommendations.
• Track assigned process initiatives deliverables milestones risks and stakeholder actions.
• Promote consistent process standards and encourage continuous improvement across assigned business areas.
• Stay current with emerging process-management practices automation technologies and operational improvement techniques.

Qualifications

• Bachelors degree in Business Operations Management Industrial Engineering Information Systems Organizational Management or a related field preferred.
• 5 years of professional experience in process consulting business analysis operations process improvement or business transformation.
• Demonstrated ability to analyze complex workflows and develop practical recommendations for improvement.
• Experience documenting business processes operational procedures workflows and requirements.
• Strong knowledge of process analysis workflow optimization continuous improvement and performance management.
• Ability to conduct interviews facilitate workshops and gather information from diverse stakeholders.
• Strong analytical skills with the ability to interpret operational information and identify meaningful improvement opportunities.
• Excellent written verbal presentation and interpersonal communication skills.
• Strong ability to organize multiple assignments and deliverables while meeting established deadlines.
• Comfortable working independently and collaboratively with cross-functional teams.
• Proficiency with Microsoft Office applications including Excel Word PowerPoint and Visio or equivalent process-design tools.
• Experience with process-management workflow ERP CRM or business automation platforms is beneficial.
• Familiarity with Lean Six Sigma BPMN Agile Kaizen or other improvement methodologies is preferred.
• Relevant professional certification in process improvement business analysis project management or organizational transformation is an advantage.

Compensation & Contract Details

Annual Contract Rate: $105000 $140000 per year commensurate with experience qualifications consulting expertise and scope of responsibility.

Employment Type: Full-time Contract.

Schedule: Approximately 40 hours per week Monday through Friday.

Contract Term: Initial contract assignment with potential for extension or renewal based on organizational needs project requirements and performance.

Work Arrangement: Remote or hybrid depending on organizational and project requirements.

Professional Development: Access to professional development opportunities process improvement training industry workshops certification programs and continuing education.

Collaborative Environment: Work alongside business operations technology and project teams to support meaningful improvements in organizational processes and service delivery.

Growth Opportunities: Opportunities to expand into enterprise process transformation business architecture operational strategy senior consulting or process management responsibilities.

Qualified candidates will be contacted for an interview.

Equal Opportunity Employer: We are committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation national origin genetics disability age veteran status or any other protected characteristic.