IT Help Desk Specialist

Job Description

Job Description

We are seeking a dependable, customer-focused IT Help Desk Specialist to provide technical support to employees and help keep day-to-day technology operations running smoothly. This position will troubleshoot hardware, software, network, and user-access issues while providing responsive and professional support to end users.

 

The ideal candidate has 2-3 years of IT help desk or technical support experience, strong troubleshooting skills, and the ability to explain technical issues clearly to users with varying levels of technical knowledge.

 

About Us:

Adams Keegan is a national employer services firm with approximately 150 employees. We provide a comprehensive suite of Human Resources services including payroll, employee benefits, worker’s compensation, HR management, 401(k), and state licensing. For over 30 years, Adams Keegan has grown—and helped our clients grow—by developing superior employer solutions and providing unmatched client service. 

 

Responsibilities:

• Provide Tier 1 and Tier 2 technical support to employees
• Troubleshoot and resolve hardware, software, connectivity, printer, and peripheral issues
• Set up and configure computers, laptops, monitors, printers, and other equipment
• Assist with user accounts, password resets, access permissions, and basic security-related issues
• Install, configure, update, and troubleshoot standard business applications
• Support Microsoft Windows and other applications
• Assist with onboarding and offboarding employees, including equipment setup and system access
• Document support requests, troubleshooting steps, and resolutions
• Escalate more complex technical issues to appropriate IT team members
• Maintain accurate records of IT equipment and assist with inventory management
• Follow established IT security policies, procedures, and best practices
• Provide friendly, timely, and professional service to employees

 

Qualifications:

• High School Diploma; Associate degree and/or technical certification preferred
• 2–3 years of experience in an IT Help Desk, Desktop Support, Technical Support, or similar role
• Working knowledge of Microsoft Windows operating systems
• Experience troubleshooting computers, laptops, printers, software, and basic network/connectivity issues
• Familiarity with user account administration and password/access management
• Experience working with a help desk or ticketing system preferred
• Basic understanding of networking concepts, including Wi-Fi, TCP/IP, and connectivity troubleshooting
• Strong problem-solving and troubleshooting skills
• Excellent communication and customer service skills
• Ability to prioritize multiple requests and work effectively in a fast-paced environment
• Microsoft certifications are a plus

 

Benefits:

• Comprehensive Health Insurance Package
• 401k matching
• Paid Time Off
• Paid Holidays
• Paid Volunteer Hours