Concessions Manager

Concessions ManagerAt Sodexo Live!, we take pride in crafting exceptional events at the most prestigious venues on the planet and creating lasting memories for fans, visitors, guests and team members. Working with Sodexo Live! is more than a job; it's a chance to be part of something greater. Here, you'll build a career where 'everyday' is anything but normal. Our experiences are unique, and so are our people. Bring your personality, your background and your desire to delight others. In return, we'll give you all you need to thrive. After giving it all, you'll return home knowing that you've played your part in creating a truly unforgettable moment.Location: We are seeking an experienced Concessions Manager for Birmingham Jefferson Convention Complex located in Birmingham, AL.Unit Description: The BJCC is a premier entertainment and convention destination featuring Protective Stadium, Legacy Arena, a concert hall, theatre, exhibit hall, and meeting space. Home to sports, concerts, conventions, and major community events.Job Overview: The Concessions Manager is responsible for overseeing the day-to-day operations of food and beverage services. This includes managing client relationships, ensuring compliance with health and safety regulations, maintaining high standards of service quality, and maximizing revenue from concession operations.Essential Responsibilities:Supervise all food and beverage concessions operations within the stadium, arena, theater, and convention center.Oversee the preparation, presentation, and service of food and beverages during events.Monitor concession stand staffing and coordinate with event managers to ensure proper staffing levels based on event size.Manage relationships with clients on a daily basis.Ensure a high level of customer service is provided by all staff members.Handle customer inquiries, complaints, and feedback promptly and professionally.Ensure all food and beverage operations comply with local, state, and federal regulations.Assist with the setup and breakdown of concession areas.Ensure that special dietary requests or menu modifications are addressed as needed.Hire, train, and supervise concession staff.Create schedules to ensure proper staffing levelsQualifications/Skills:1-2 years of experience in food service management or event concessions management.Experience in a large-scale venue, sports stadium or arena setting is a plus.Strong leadership and team management skills.Excellent client service and communication skills.Strong problem-solving and conflict resolution abilities.Knowledge of health and safety regulations related to food service.May require long hours, including weekends, evenings, and holidays, depending on event schedulesWhy Join Sodexo Live!?At Sodexo Live!, we're proud to be experience makers, creating unforgettable moments for people across a wide range of industries and events. We bring that same commitment to our team members by offering a comprehensive benefits package that begins on day one, additional benefits include:Health Savings and Flexible Spending AccountsLife and Disability InsuranceAccident, Critical Illness, and Hospital Indemnity CoverageIdentity Theft ProtectionAdoption AssistanceThank you for expressing interest in employment with Sodexo Live!. While only those candidates considered for this position will be contacted, your resume will remain on file for 90 days. Sodexo Live! is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law.