Care Management Support Coordinator II - McAllen and Corpus Christi, Texas Remote

Care Management Support Coordinator II

Location: Remote (McAllen and Corpus Christi, TX residents)

Pay Rate: Starting at $18.50/hour (based on experience)

Schedule: Monday-Friday | 9:00 AM - 5:00 PM

Overtime: Available as needed

Dean's Professional Services is actively seeking a Care Management Support Coordinator II to support member services and compliance initiatives within a collaborative care management team. This fully remote, weekday opportunity offers stability, competitive pay, and the chance to make a meaningful impact on healthcare access and service coordination.

Responsibilities

* Provide administrative care management support, including outbound member outreach, inbound call handling, and service scheduling

* Serve as a primary point of contact for members, providers, and internal staff to resolve inquiries and issues in accordance with state and regulatory guidelines

* Conduct outreach to support care plan next steps, member education, and coordination of community or health plan resources

* Assist members in accessing benefits and local resources, including referrals addressing Social Determinants of Health (SDOH)

* Support member onboarding activities, including welcome letters, correspondence, and program educational materials

* Accurately document and maintain non-clinical member records in compliance with policies and standards

* Apply working knowledge of assigned health plan activities, procedures, and protocols

* Perform additional duties as assigned while complying with all policies and standards

Qualifications

* High School Diploma or GED (required)

* 1-2 years of medical or healthcare-related experience

* Customer service experience; call center or high-volume call experience strongly preferred

* Comfortable handling frequent phone interactions throughout the workday

* Strong computer skills, including Microsoft Outlook and Excel

* Ability to multitask effectively with strong communication and organizational skills

Why Join Us?

* Competitive hourly pay with overtime opportunities

* Comprehensive benefits package: medical, dental, vision, and 401(k)

* Fully remote weekday schedule supporting work-life balance

* Opportunity to support impactful healthcare programs and improve member outcomes

* Supportive, professional, and compliance-driven team culture

Apply today at or call for more information.

Healthcare Staffing | Dean's Professional Services | United States Dean's Professional Services is a national, award-winning staffing solutions firm. We provide temp, temp to hire, and direct hire solutions for healthcare, administrative and hospitality positions.