Assistant Front Office Manager

The Loss Prevention Supervisor will lead by example to uphold a safe, secure, and welcoming environment for all guests and employees. Your leadership in patrolling, incident response, and team supervision ensures that hotel operations run smoothly and that all policies and procedures are consistently enforced. By fostering a proactive security culture, you help minimize risk and build trust across the property.

HOW YOU’LL SHAPE THE EXPERIENCE & FUTURE

Patrol lobbies, corridors, and public rooms, confer with management, interview guests and employees and interrogates persons to detect infringements, investigate disturbances, complaints, thefts, vandalism, etc. Patrol public areas to detect fires, unsafe conditions and damaged or inoperative safety equipment. Warn or eject troublemakers and cautions careless persons. Obtain assistance for accident victims and file accident reports. Notify staff of presence of persons with questionable reputations. Assist management and enforcement officers in emergency situations. May enter and check rooms of guests suspected of leaving without paying bill to confirm suspicions and to seize any remaining personal property Other duties as assigned.

KEY STRENGTHS FOR SUCCESS

Ability to guide, support, and train Loss Prevention Officers while maintaining a calm and authoritative presence on property. Skilled in handling disturbances, guest complaints, and security incidents with professionalism and discretion. Exercises sound decision-making in high-pressure situations, including emergencies and policy violations.

PROFESSIONAL EXPERIENCE

Minimum 2 years of experience in security or 1 year of law enforcement experience, or an equivalent combination. Patrolling hotel areas, including lobbies, corridors, and public spaces, to maintain order and deter threats. Investigating thefts, vandalism, guest concerns, and suspicious behavior. Managing emergency responses and assisting in accident situations. Monitoring safety equipment and reporting hazardous conditions. Identifying and addressing guests with questionable reputations or concerning behavior. Supervising Loss Prevention Officers, providing guidance, coaching, and direction. Supporting hotel leadership during high-volume events or group stays.

ACADEMIC BACKGROUND

High School Diploma or equivalent required. Benefits Medical, dental, and vision (HSA available) Company-paid disability & life insurance Employee Assistance Program Supplemental benefits 401(k) with match Employee discounts Paid vacation & sick time Pay Rate: $25/hour Successful completion of a background check is required prior to employment. #J-18808-Ljbffr Grand Hyatt Nashville