Senior Manager, Software Engineering - Agentforce

Description Agentforce is the digital labor platform for enterprises, enabling a limitless workforce through AI agents for any department, assembled using a new library of pre-built skills, and that can take action across any system or workflow. We are growing rapidly and are looking for rockstars to help solve complex problems in this cutting‑edge space. The Agentforce Voice team is looking for a technically strong, highly collaborative and accomplished Senior Engineering Manager to join our exceptional team of engineers. We work in a collaborative environment and we value transparent communication, critical feedback, passion, and having fun. Salesforce is looking for a Senior Engineering Manager to lead our software engineering teams in the Agentforce Voice team. We need someone who is technically strong, highly collaborative and passionate about the product and our customers. You will manage and lead a team of exceptional engineers working on applications written in Go lang, Python, and Java stack spread across core and off‑core platforms. In this role, we need someone who can: Drive the execution and delivery of features by collaborating with many cross functional teams, architects, product owners and engineer Make critical decisions that attribute to the success of the product Proactive in foreseeing issues and resolve it before it happens Build, mentor, manage, inspire and retain software engineering teams Oversee Sprint Planning and stand ups of multiple engineering teams working closely with the respective ScrumMasters and Engineering managers. Partner with the product and engineering leadership to align with objectives, priorities , tradeoffs and risk Ensure teams have clear priorities and adequate resources Be a multiplier and have a passion for team and team members’ success Vocally advocating for technical excellence and helping the teams make good decisions Participating in architecture discussions and planning Participating in cross-functional coordination, planning, and reviews with leads from other engineering teams Maintaining and fostering our culture by interviewing and hiring only the most qualified individuals with an eye towards diversity Occasionally contributing to development tasks such as code reviews, architecture reviews and feature verifications to assist teams with release commitments, to gain understanding of the deeply technical product as well as to keep your technical acumen. Grow the organization and ensure that the right culture, processes, and technology investments are in place Participate in customer meetings helping resolve/triage customer issues and understand their use cases to help define product/engineering roadmap Refine and streamline on-call processes ensuring we maintain high availability SLAs Have a strong sense of service ownership and be responsible for service operation Experience and Skills 10+ years of hands-on experience building, scaling and maintaining large scale, complex distributed systems and / or full stack software applications in the B2B (or B2C) SaaS space that operate 24x7 3+ years of experience managing managers and architects In-depth working knowledge of at least one object-oriented compiled language (Java, C++, etc) Excellent debugging and problem solving skills. Solid understanding of SDLC, and best practices in design, development, testing, and deployment. Experience with Agile development methodologies Strong verbal and written communication skills, organizational and project management skills. Ability to work effectively in a distributed team setting. A related technical degree required. Nice to Have Skills ASR, TTS, Voice to Voice Models, Telephony, SIP and PSTN technologies Working knowledge of building B2B or B2C SaaS applications / microservices using cloud providers such as AWS, GCE, or Azure Experience in Artificial Intelligence (AI) technologies such as Machine Learning, Deep Learning, Natural Language Processing (NLP), Voice Recognition (ASR), etc. Some Salesforce developer platform/administration exposure is nice to have For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. #J-18808-Ljbffr