Customer Relations Specialist

Customer Relations Specialist IEastridge Workforce Solutions is committed to connecting skilled professionals with meaningful career opportunities. We are seeking a Customer Relations Specialist I to support our client's team.Job Title: Customer Relations Specialist ILocation: Santa Ana, CAPay rate: $17 per hourEmployment Type: Temp-to-hireFLSA Status: Non-exemptSchedule: M-F 3:00 pm to 11:30 pm - (1 month of training is held from 6 am to 2:30 pm)What You'll Do:Exercise discretion and exhibit sound judgment and decision-making when engaging with all parties internally and externally. Collaborate with Operations and other departments to find appropriate solutions for customer responses. Provide accurate, valid, and complete information by using the department protocols to our customers. Resolves queries by clarifying the customer's issue, determining the cause of the problem, selecting, and explaining the best solution to solve the problem. Maintains accounts by processing customer adjustments. Continuously updates department spreadsheet of incoming orders. Escalate unresolved issues to the appropriate lead/supervisor.Who You Are:High school diploma or equivalent; college degree preferred. At least 6 months of relevant customer relations experience. Strong problem-solving skills. Excellent communication skills. Excellent listening skills and an empathetic voice and manner. Organized, detail-oriented, and possess strong interpersonal skills. Knowledgeable in Google Workspace systems. Knowledgeable in Salesforce, preferred. Keep emotions under control, remain open to ideas, and try new things.Benefits: Eastridge Workforce Solutions offers the following benefits, subject to applicable eligibility requirements.Equal Opportunity Employer: Eastridge Workforce Solutions is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity, and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Eastridge Workforce Solutions also prohibits harassment or retaliation of applicants or employees based on any of these protected categories. It is our policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Please note that Eastridge is unable to provide visa sponsorship to applicants. Background Checks: Certain clients require Eastridge Workforce Solutions to perform background checks. Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds. Eastridge Workforce Solutions