HVAC Diagnostics and Repair Technician -- Residential Systems

Job Description

Job Description

Ready to tackle complex home comfort challenges?

If you thrive on solving problems, communicating clearly, and leaving customers delighted, this role is for you. We’re growing—and that means more opportunity for you to expand your skills and your career.

What You’ll Tackle

• Own the customer experience—arrive prepared, diagnose efficiently, and explain solutions clearly.
• Service a full range of residential equipment: forced-air furnaces and AC, steam and hot water systems, oil-fired units, high-velocity air systems, and ductless mini-splits.
• Apply advanced diagnostic tools to troubleshoot airflow, fuel delivery, refrigerant charge, and electrical faults.
• Keep meticulous records of work performed; manage truck stock to support flat-rate repairs.
• Guide homeowners on comfort, efficiency, and safety improvements.
• Support the growth of junior technicians through on-the-job coaching.
• Follow service department procedures and complete all administrative tasks accurately.

What It Takes

• 3+ years of hands-on HVAC experience; solid grasp of best practices and applicable building codes.
• EPA Universal Certification.
• Valid driver’s license with a clean MVR.
• Commitment to quality, integrity, and continuous improvement.
• Calm under pressure; collaborative and consistently dependable.

Physical Demands

• Lift up to 50 lbs; stand, kneel, crawl, and climb ladders for extended periods.
• Work in outdoor conditions across hot and cold environments.
• Hear and speak effectively to share information with customers and teammates.

Culture & Growth

At Ace, values aren’t buzzwords—they guide our actions: W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, Teamwork). From apprentice to journeyman to leadership, we invest in your development so you can reach your full potential.

Compensation & Benefits

• Role-based incentive/commission/bonus opportunities.
• 401(k) with company match (eligibility rules apply).
• Medical, dental, and vision coverage; company-paid short-term disability; long-term disability; and life insurance for you and your dependents.
• Paid time off and holidays (dependent on role and month of hire).
• Give back with Ace Cares Week and paid volunteer time; support Children’s Miracle Network Hospitals and the Ace Helpful Fund through the Ace Foundation.
• Learning pathways: classes, facilitator-led training, tuition assistance, and a performance management process that’s more than a yearly review.

Make Your Next Move

Bring your positive attitude, expertise, and drive. We’ll provide the platform, the tools, and the support to help you win—on our team and for our customers.