Lead Driver

Specialist, Delivery LeadThe Specialist, Delivery Lead is responsible for the efficient delivery of all customer products and will lead and direct the Delivery Specialists. This position is responsible for hands on training of new Delivery Specialists as well as the ongoing monitoring and follow-up of all route drivers. This position will place a strong emphasis on customer service and organization as well as the ability to direct the work of others. The Lead Delivery Specialist should be familiar with route balancing as well as other system functions in RACE, MS Word and MS Excel. May be responsible for Desktop Delivery SpecialistPrimary ResponsibilitiesProvide training and coaching to new and existing Delivery Specialists. Provide technical training and problem solving resources. Provides input for performance reviewsAssist management with vehicle safety and building security issues. Allocates resources to insure timely deliveries as defined by customer requirements and expectationsCommunicate customer feedback to appropriate supervisory personnelDevelop and contribute ideas and suggestions for operational improvements utilizing LEAN practicesEnsure the proper completion of all required paperworkAssist management with route design, balancing and dispatch, including training and follow up of driver and vehicle safety as well as State and Federal Department of Transportation (DOT) complianceAssume supervisory functions in the absence of direct manager or supervisorAssist with delivery operations as a route back-up driver, when necessaryAdherence to established Standard Operating ProceduresPerform driver safety checks as needed, for follow up and or retrainingParticipate in Safety Committee and conduct Tier 1 meetingsAssist in meeting with new customers and for onsite visitsQualificationsHigh School diploma or equivalent edu preferredMinimum 3 years experience in related fieldAt least two years Delivery experience preferred. Supervisory or Leadership experience preferred. Knowledge of systems, tools, and or processes in delivery environment preferred.CDL may be needed in states where requiredComputer skills preferred;Valid driver licenseClean; driving recordClass B Commercial Driver's License (CDL), only required for operating delivery vehicle exceeding 26,000 lb. Gross Vehicle Weight (GVW)Department of Transportation (DOT) qualificationFamiliarity with computer and other transportation systems preferred, GIS computer programs preferredAbility to communicate both verbally and in writing, using the English language (English competency)Ability to represent the company professionally when making customer deliveries.Have good job performance and behavior as measured through indicators such as teamwork, attendance, customer service, productivity, etcBasic product knowledgeKnowledge of operation of power/mobile equipmentAbility to understand addition, subtraction, multiplication, and divisionGeographical knowledge of the delivery service areaDemonstrate a commitment to OfficeMax core valuesAbility to transport single cartons up to 75 pounds as needed (75lbs industry standard?)Ability to use manual pallet jacks to transport pallets of products up to 2,500 poundsAbility to work in all seasons due to varied climatesRepetitive lifting and/or carrying of products and or merchandise, repetitive climbing in and out of vehicle Ability to stand; on feet for long periods of time, continuous walking;; including stairsAbility to read and understand a mapAbility to up sellMaintain a professional appearance