Customer Account Manager

Coca-Cola Beverages Florida, LLC (Coke Florida) is a family-owned independent Coca-Cola bottler that is the third largest privately-held and the sixth largest independent Coca-Cola bottler in the United States. Coke Florida sells, markets, manufactures and distributes over 600 products of The Coca-Cola Company and other partner companies including Monster Beverage Corporation and BODYARMOR. In 2025, for the 4th year in a row, Coke Florida was named as a US Best Managed Company by Deloitte Private and The Wall Street Journal. This program recognizes outstanding U.S. private companies and the achievements of their management teams in four key areas: strategy, ability to execute, corporate culture, and governance/financial performance. What We Offer Eligible full time Coke Florida Associates can participate in our Total Rewards Program which includes: Total Wellness Programs including health, dental and vision plans 401K program with healthy company match Supplemental Life Insurance Three weeks of vacation pay, and 10 company paid holidays* Employee Assistance Programs (EAP) Competitive compensation What You’ll Do: Coca‑Cola Beverages Florida (Coke Florida) is seeking a Customer Account Manager (CAM) to lead and manage the Winn‑Dixie business within the Large Store channel. This role is responsible for developing customer‑specific business plans, optimizing price/package strategy, managing promotional architecture, and ensuring strong execution across the organization. As the primary point of contact between Coke Florida and Winn‑Dixie, you will collaborate closely with retail partners and internal teams—including Revenue Management, Category Leadership, Product Supply, and our Large Store field organization to drive volume, revenue, share, and profit. For this role, you will need: Strategic Customer Leadership Serve as the primary customer owner for Winn‑Dixie within the Large Store channel. Develop and execute annual business plans aligned with customer and CCBF strategies. Build influential, trust‑based relationships with buyer‑level and cross‑functional leaders at Winn‑Dixie. Identify short‑ and long‑term growth opportunities across pack strategy, innovation, pricing, shopper marketing, and category solutions that accelerates volume, share, revenue, and profit for Coke Florida and Winn‑Dixie. Price/Package Architecture & Promotional Strategy Lead development of annual price/package plans and promotional architecture. Work with Revenue Management to deliver profitable price/package strategies and efficient promotional funding. Align promotional calendars with customer goals and CCBF strategic priorities. Conduct post‑promotional performance analysis and recommend future improvements. Execution Excellence & Cross‑Functional Alignment Translate business plans into actionable directions for Market Units and Large Store field teams. Partner with Category Leadership to deliver insights, assortment recommendations, and category solutions. Communicate customer strategies, promotional commitments, and performance KPIs across the organization. Ensure alignment and collaboration between CCBF, United bottlers, and segmented territories supporting Winn‑Dixie. Business Management & Forecasting Manage customer forecasts and ensure accuracy in partnership with Product Supply. Collaborate with Finance and Business Planning to monitor performance versus plan. Identify risks and opportunities, adjusting strategic and tactical plans as needed. Customer Operations Partnership Provide direction to Customer Operations teams supporting PPP, DMS, PICOs, invoicing, tagging/scanning issues, item setup, and overall item lifecycle management. Ensure flawless execution of pricing, promotions, and operational processes. Contracting & Negotiation Lead negotiation and renewal of customer agreements, programs, and incentives. Secure incremental displays, expanded space, additional promotions, and multi‑brand selling opportunities. For this role, you will need: 5+ years of experience in consumer goods (beverage or grocery retail preferred) Strong understanding of Large Store operations, merchandising, and shopper behavior Experience developing customer business plans and promotional/price‑package strategies Strong analytical skills; familiarity with syndicated data tools (Nielsen, Numerator, etc.) Proven negotiation and influencing skills Ability to thrive in a fast‑paced environment with multiple priorities Additional Qualifications to make you successful: Direct Store Delivery (DSD) experience preferred Category management experience or partnership with insights teams Excellent communication, collaboration, and relationship‑building skills High attention to detail and strong operational discipline This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. Coke Florida reserves the right to revise the job description at any time and to assign additional duties and responsibilities as needed. Employment with Coke Florida is at-will. The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions of their job, absent undue hardship. Coca-Cola Beverages Florida is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. #J-18808-Ljbffr