Waitstaff

General Definition:Serves guests and collects payment for meals and beverages in a friendly, courteous and professional manner.Essential Job Functions:Provide friendly, fast and helpful customer service, through the consistent practice and delivery of red carpet customer service to all guests and team members.Ensures proper and timely set up for Live Racing.Maintains adequate levels of rolled silverwareFills Salt & Pepper shakers as well as sugar caddies daily.Maintains clean, well-stocked and organized work areas/stations.Serves food & beverages as ordered by customers quickly and efficiently.Communicates clearly with guests, co-workers, and supervisors.Maintains a working knowledge of menus to relay accurate information to guests.Organizes duties and work area to maximize timely service delivery to guests.Provides specific direction to support staff (busser, and bartenders) in a courteous manner as needed.Observes guests needs and responds to any additional requests.Ensures all food and beverage items are rung up correctly, by table, each day.Ensures guests are being charged correctly and all checks are being closed out according to proper company policies and procedures.Transfers tips to all applicable positions to ensure proper tracking and reporting of tips and gratuities.Works directly with Manager and supervisor to perform essential point of sale system functions such as comps, voids, transfers, etc.Performs cash drops to cash recycling machine when needed.Works directly with busser to ensure guests tables have been sufficiently cleared off in a timely manner during live racing.Assist in other areas as needed or when directed by management.Contributes to a friendly and productive work environment; reports concerns directly to Food & Beverage Supervisor.Knows and understands the proper operation of all job-related equipment.Observes all related safety procedures when handling equipment, liquids, dishes, etc.Uses proper protective equipment as directed at all times.Uses the proper lifting techniques when handling trays, dishes, and similar items.Attends all departmental and company-mandated meetings as required.Immediately reports all workplace injuries to the Food & Beverage Supervisor.Reports any unsafe acts, conditions, or equipment to the Food & Beverage Supervisor.Knows all appropriate first aid kit(s) locations and eyewash stations.Knows the location of the fire-fighting equipment and fire exits for the area.Maintains clean uniform at all times.Dependability, good attendance, and occasional overtime required.May be required to work evenings, weekends, or holidays as scheduled.Other duties as assigned.Education:High school diploma or GED; or 2 years related experience and/or training; or combinationKnowledge, Skills and Abilities:Excellent customer service and communications skills required. Ability to apply common understanding to carry out detailed but uninvolved written or oral instructions.Ability to deal with problems involving a few concrete variables in standardize situations.Ability to read and comprehend simple instructions, short correspondence, and memos. Capacity write simple correspondence and possess basic mathematical skills.Outgoing personality and positive attitude.Strong knowledge of bar operations, service procedures and function.Basic math skills.Ability to handle money and operate a cash register quickly and efficiently.Be able to work in a standing position for long periods of time (up to 5 hours).Possess honesty and integrity.Have good memory when handling multiple orders.Ability to listen well, communicate effectively and follow instructions.Excellent communication skills required. Bilingual skills helpful, but not required.Ability to interact positively with customers, employees and management personnel.Ability to work independently with minimum supervision.Ability to prioritize, multi-task and be flexible.Ability to work as part of a team and with constant interruptions.Ability to work in a fast-paced environment.Training:Two years of food and beverage operation experience required.Licenses/Certifications/Other:Must be able to pass a background check and receive a license or permit from any Regulatory Agency if applicable to perform the essential job functionsTexas Alcoholic Beverage Commission License (TABC)Serve-safe certified (Food Handlers)Physical Requirements:The physical demands and work environment characteristics described are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Strength:Medium to heavy workloadStand, sit and walk consistentlyWill be required to lift up to or over 30lbs or exert occasionally over 50lbsMovement:Will consistently be required to touch, feel, stoop, bend, kneel, climb, reachWill need to go up and down stairs several dozen times dailyWill use kitchen equipmentDriving motor vehicles as neededAuditory:Frequently speak and articulateNoise levels will be varied from moderate to heavyEnvironmental:Exposure to weather and extreme elements are minimalMinimal exposure in close proximity to horses #J-18808-Ljbffr Lone Star Park