General Services Specialist

General Services Specialist

IMKO Workforce Solutions is hiring a General Services Specialist for one of our client companies. The General Services Specialist is responsible for inbound & outbound mail processing, document imaging, & other administrative responsibilities. The General Services Specialist will also use inbound & outbound mail & imaging equipment to process incoming & outgoing documents for clients including both physical and digital correspondence. This position is also responsible for making designated corporate information available to users digitally by researching, preparing, scanning, indexing, & delivering incoming mail, physical & web-based documents, faxes, emails, & printed documents. Pay is $16.00 per hour.

Responsibilities:

• Sort, open, & prepare incoming documents for scanning in accordance with department procedures, quality & time standards, including delivery to internal departments
• Prepare & index incoming documents in accordance with department procedures, quality & time standards, including delivery to internal departments
• Use multiple web-based tools to research and determine policy numbers to assign to paperwork received via mail, fax, web, or email.
• File documents in accordance with established procedures and guidelines.
• Maintain records in fiche, digital, and paper form and become knowledgeable of all company numbers in reference to policies or agent' s names or codes.
• Perform routine quality control checks on departmental functions in accordance with established procedures and guidelines to ensure tasks are consistently completed in the correct manner as directed by up line.
• Operate scanning equipment used to create digital images using established procedures and guidelines.
• Perform data entry tasks by indexing digital images of mail, faxes, emails, and web-based documents in accordance with established procedures and guidelines, focusing on 100% accuracy.
• Update limited customer information in the system of record.
• Process inbound and outbound deliveries including UPS and FedEx.
• Operate mail equipment used for processing inbound and outbound mail, following safe operating procedures, quality control initiatives, and production time standards.
• Work closely with other departments to ensure accurate administration of customer requests through timely turnaround of e-mails, phone calls, internal mail deliveries, and outbound mail responsibilities.
• Cross-train where necessary to provide overall department and team support.
• Promote teamwork by supporting team members and sharing knowledge using the corporate shared values as the guide for all interactions.
• Assist with testing of system enhancements or conversions, including all steps necessary for implementation as well as follow-up of any items after implementation.
• Assist with Record Retention initiatives in accordance with established procedures and guidelines.
• Assist management with training new employees.
• As stated within the Company Attendance and Punctuality policy, regular attendance is required and expected to meet the business service levels and workflow demands.
• Other duties as assigned

Requirements:

• High School Diploma or equivalent preferred
• 1-2 years mail room, imaging, or other related administrative experience preferred
• Due to the financial nature and level of accountability of this position, a credit and criminal background check is required
• Strong Computer Skills
• Good written & verbal communication skills
• Demonstrated ability to work in a fast-paced environment with a high volume of work with minimal errors; high attention to detail
• Proven ability to multitask and efficiently navigate through multiple network systems throughout the day to locate alpha, agency, and policy lookups
• Strong problem-solving skills and adapt to frequent change
• Ability to work efficiently and independently
• Excellent organizational skills
• Ability to sit or stand for long periods of time
• Ability to lift and/or team lift 30 to 35 pounds on a regular basis