Stockroom Specialist

TPS Group Holdings, a family of brands including The Paper Store, Uncharted and Gifts & More, is all about transforming daily routines into joyful escapes that inspire and surprise. Our mission is to connect with every customer through carefully chosen products, immersive shopping experiences, and service that goes the extra mile—creating a space that sparks joy with every visit.Position Overview: Stockroom Specialists are responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach. The Stockroom Specialists’ responsibilities also include contributing to the profitability of the store by overseeing day to day operations of the store, ensuring compliance to all company inventory control practices and maintaining backroom organization and cleanliness.KEY RESPONSIBILITIES:Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class ServiceGreet and welcome every customer warmly and with enthusiasmUnderstand customer needs by asking open-ended questionsExplain product features and benefits in relation to the customers’ needs by providing in-depth product knowledgeSuggest additional items to build onto sales by utilizing effective selling techniquesThank the customer sincerely and invite them to return and shop with us againBe a TPS Brand AmbassadorBuild customer loyalty by being friendly, attentive and respectful of customersContribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as requiredProfessional presentation in attire, demeanor, appearance and compliance to company dress codeDemonstrate the ability to make decisions with sound judgement, in the best interest of the TPS customer, store team, and businessEnthusiastically participate in training and development utilizing all training resources availableDemonstrate initiative to cross train in all departments to support bench strength in department leadershipContinually train and coach associates in operational tasks, inventory practices, backroom organization, and GUEST service behaviorsMaintain the integrity of the store inventory through proper receiving practices, including; sending and receiving of product, reporting inventory discrepancies in timely manner, processing store damages, research inventory discrepancies etc. while following corporate guidelinesPerform inventory tasks such as correction adjustments, price changes, and stock balancing transfersOrganize and maintain the stock room, storage areas, and bathrooms to meet company standards at all timesOrder and maintain supplies while adhering to a corporate issued budgetEnsure communication in regard to operations (Smart Sheet, email, etc.) are acted upon in a timely mannerEnsure IT equipment, i.e. registers and register equipment, computers, electricity and internet control panels, etc., are running up to standards. Work in conjunction with corporate IT team to resolve equipment issuesAfter comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)Understand, employ and educate TPS safety standardsPerform management functions as expected to meet the needs of the business. This may include, but is not limited to opening and closing of the store, management functions on point of sale, managing the sales floor, coordinating break schedule, etc.Assist the Store Team Leader to execute strategies to drive sales and customer loyalty through: Effective Sales and Service Leader behaviors, The Hallmark Crown Rewards Program, TPS Customer Capture, and Store EventsComplete all other related tasks/projects as required within assigned time frameComply with all company policies and procedureJOB REQUIREMENTS:Previous experience in specialty retail is preferredPrevious experience in specialty retail Inventory control is preferredDemonstrate an ability to multitask while being attentive to customersAbility to be mobile on the sales floor and/or stock room for extended periods of timeAbility to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniquesAbility to work a flexible schedule to include nights, weekends, and holidaysAbility to work well and be a leader in a team environmentDemonstrate the resourcefulness and initiative to problem solve, operate strategically, and act as a team playerAbility to work autonomously while paying strong attention to organizational detailProficient in using Microsoft Office and POS SystemsThe Paper Store is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law. #J-18808-Ljbffr The Paper Store, Inc.