IT Help Desk Technician

Job Description

Job Description

The Field Service Technician / Help Desk Support Specialist is responsible for providing technical support, installation, and maintenance of hardware and software systems in a healthcare environment. This role supports end users both remotely and onsite, ensuring timely resolution of technical issues and successful deployment of IT equipment and systems.

Key Responsibilities

• Receive, review, prioritize, and resolve help desk tickets in a timely manner
• Provide technical support via phone, email, remote tools, and in-person assistance
• Diagnose and troubleshoot hardware, software, and network-related issues
• Utilize remote access tools to resolve user issues efficiently
• Support deployment and configuration of Windows 10/Windows 11 systems
• Assist in operating system migrations (Windows 10 to Windows 11)
• Install, configure, and maintain desktops, laptops, and peripheral equipment
• Perform Active Directory tasks, including password resets and account management
• Support and maintain Windows environments and basic Windows Server functions
• Document all technical issues, resolutions, and customer interactions in the ticketing system
• Assist with inventory management, equipment tracking, and asset deployment
• Provide user training on IT systems, applications, and troubleshooting processes
• Support hardware troubleshooting and break/fix activities

Required Skills & Qualifications

• 1–2 years of Help Desk or IT Support experience
• Strong knowledge of:
  • Windows 10 and Windows 11
  • Active Directory
  • Hardware troubleshooting
  • Ticketing systems
  • Basic Windows Server support
• Ability to troubleshoot and resolve technical issues independently
• Excellent communication and customer service skills
• High School Diploma or equivalent required

Work Environment & Schedule

• Location: Onsite (Healthcare/Medical environment)
• Schedule:
  • Monday – Friday: 8:00 AM – 4:00/5:00 PM (onsite)
  • After training: rotating remote evening shifts (Mon–Thurs, 3/4 PM – 11 PM)
  • Saturday (remote): 4 PM – 12 AM (every 4–6 weeks; Friday off when scheduled)

Job Type & Location

This is a Contract to Hire position based out of Spring Valley, NY.

The pay range for this position is $20.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Spring Valley,NY.

This position is anticipated to close on Jun 18, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.