Floating Patient Access Representative

Job Description

Job Description

Description

The Patient Access Representative serves as the primary point of contact for patients and customers, delivering exceptional service and support throughout the healthcare experience. This float position provides coverage across multiple locations based on business needs and staffing demands. The ideal candidate is adaptable, customer-focused, and comfortable working in a variety of clinic and patient service environments.

Key Responsibilities

• Travel between Fort Wayne, Auburn, Columbia City, Huntington, Wabash, Warsaw, Kendallville, and LaGrange based on staff coverage
• Serve as a liaison between patients, healthcare providers, and internal departments.
• Respond to patient and customer inquiries via phone, email, and other communication channels.
• Deliver professional, courteous, and accurate customer service at all times.
• Gather, verify, and update patient demographic and insurance information.
• Educate patients on services, procedures, and next steps.
• Research and resolve customer concerns utilizing multiple computer systems and databases.
• Communicate test results, appointment information, and service updates according to established procedures.
• Review documentation for accuracy and escalate discrepancies when identified.
• Maintain patient records and documentation in compliance with HIPAA and organizational standards.
• Support administrative and record-management functions at multiple locations as assigned.

Qualifications

• 1+ year of medical office experience
• High School Diploma
• Face to face customer service or reception experience
• Reliable transportation and ability to travel regularly between Fort Wayne, Auburn, Columbia City, Huntington, Wabash, Warsaw, Kendallville, and LaGrange based on staff coverage (mileage will be reimbursed)
• Flexibility to work varying shifts between 6:00 AM and 7:00 PM based on business needs.

For immediate consideration, please apply online.

Job Type & Location

This is a Permanent position based out of Fort Wayne, IN.

Pay and Benefits

The pay range for this position is $22.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Permanent position based out of Fort Wayne, IN.

Application Deadline

This position is anticipated to close on Oct 28, 2026.

Workplace Type

This is a fully onsite position in Fort Wayne,IN.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on us.fitly.work for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.