Desktop Support Engineer

Overview We are seeking a skilled Deskside Support with 3–5 years of experience in IT infrastructure support. The role involves handling basic networking, data center operations, monitoring tools, hardware troubleshooting, and ITSM tools . You will act as the on‑site support partner, assisting internal teams, customers, and vendors in troubleshooting and resolving technical issues. This is a hands‑on role that requires both technical knowledge and the ability to communicate effectively with remote teams. Responsibilities Basic knowledge of network devices such as Switches, Routers, Wireless Access Points preferably CISCO, Riverb Assign switch ports to specific VLA Patch phone ports to switch as needed Basic troubleshooting of Avaya VOIP phones (basic configuration) Troubleshoot issues with fiber links between switches – able to visualise errors and communicate to remote technical tea Troubleshoot and replace network switch chassis blades when required Good to have understanding of any Data Center Infrastructure Management Application Periodic (minimum twice weekly) visual check of the IDF rooms for cooling and power status (specifically UPS alarms and PDU health) Control‑M, EMC Avamar, Data Doma Basic knowledge of monitoring tools such as SolarWinds, etc. Networking and operating system basics Assist network and data centre admins (Internal, Customer and Vendor) as required during technical troubleshooting Basic knowledge about hardware like Servers, Storage devices Knowledge to understand Monitoring Tool Basic knowledge of ITSM tool preferably ServiceNow Basic knowledge backup technologies preferably EMC Avamar Basic knowledge of Operating Systems – Windows 2003 servers Enterprise/Standard Edition, UNIX & Linux Basic knowledge about Windows 2003 Active Directory structure, MS Exchange 2003 and File/Print Server Experience in SLA base environment Qualifications Minimum 3–5 years experience in above mentioned area #J-18808-Ljbffr