Starlink Enterprise Account Director, Aviation

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.STARLINK ENTERPRISE ACCOUNT DIRECTOR, AVIATION Starlink, our revolutionary satellite constellation, delivers low-latency broadband internet around the world. The Starlink Enterprise Account Management team serves as the point of contact for Starlink’s growing base of enterprise customers from contract signature through successful activation, ensuring all contract terms are fulfilled. Our ideal candidate is a self-starter that has a passion for making customers deliriously happy and connecting enterprises with Starlink.   RESPONSIBILITIES:  Act as the primary point of contact for a portfolio of our most strategic Enterprise Aviation customers, owning the interface from contract signature onwards including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenueWork with a team of Account Specialists and Leads to help support your account in managing day-to-day requests including orders, invoicing and supply managementBuild relationships with executive stakeholders to identify requirements and manage expectations, driving revenue realization as quickly as possible Collect, communicate and champion customer feedback internally to influence and steer programmatic and technical development required to maintain and grow your businessDeliver impeccable customer service, including efficient acknowledgement and resolution of issuesRetaining and growing the value of accounts in both hardware and service revenueAct as an extreme owner of assigned accounts to realize forecasted revenue on or ahead of schedule, identifying and successfully communicating readiness levels, requirements, schedules and risksIdentify and lead implementation of process and system enhancements to improve handoffs and execution across various cross-functional teams, evolve the customer experience, or scale the business while balancing resources and headcount  BASIC QUALIFICATIONS:  Bachelor's degree in engineering or business; OR high school diploma/equivalency certificate and 10+ years of professional business development, program management, sales or account management experience8+ years of experience in a customer-facing role  PREFERRED SKILLS AND EXPERIENCE:  Demonstrated experience in account management, sales, or other business functions within the aviation industry such as commercial airlines, OEM’s or DealersExperience focusing on onboard connectivity solutions, satellite integrations, or fleet/mobility applicationsExperience managing multiple projects and delivering under tight time and resource constraintsExcellent problem-solving and sleuthing skills, going beyond just the apparent and available answerSignificant technical knowledge of Starlink or telecommunications in at least one key area (e.g. satellites, ground network, user terminals, etc.)Demonstrated ability to turn customer feedback into actionable, smart improvementsExcellent written and verbal communication skills, including ability to craft and present professional presentationsExcellent empathy, active listening, and resiliency skillsAbility to read contract documents and discern requirements and deliverables  ADDITIONAL REQUIREMENTS: Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shiftsAvailability and willingness to travel up to 40% of the time as needed to other SpaceX site or customer sites/meetingsThis is NOT a remote position and would require relocation if not local to the Woodinville, WA, Redmond, WA, Hawthorne, CA, or Bastrop, TX area ITAR REQUIREMENTS:To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here. SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to View email address on click.appcast.io.