Hotel Front Desk Agent, Inn on Woodlake

Hotel Front Desk Agent, Inn On Woodlake

Responsible for extending a friendly greeting and farewell to guests and members and providing prompt and knowledgeable customer service.

Specific Responsibilities

Guest Registration/Departure

A. Prompt, cheerful and proper greeting of guests.
B. Register guests in and out of applicable software system(s).
C. Provide guests with information on the venue and resort.
D. Use guest name frequently

Cashiering

A. Handle all monetary transactions at the front desk as appropriate according to cash handling guidelines.
B. Accurately post or refund guest charges and fees.

Informational Services

A. Provide courteous response to special requests.
B. Knowledgeable about property, surrounding area, local attractions, and shopping.
C. Responsible for the enforcement of venue policies and procedures.
D. Respond appropriately during emergencies and disturbances (know who to contact, if outside assistance is needed, appropriate documentation, etc.).
E. Be knowledgeable of all H&RE Group programs, events and classes and respond to inquiries.
F. Monitor lobby traffic.
G. Adhere to established safety procedures and guidelines.

Miscellaneous

A. Act as switchboard operator after regular scheduled hours.
B. Perform miscellaneous administrative jobs as assigned.
C. Responsible for all opening and closing procedures when scheduled.
D. Complete special projects as assigned by leaders.

Guest Room Reservations

A. Respond to reservation requests made by guests.
B. Explain rate structure, available rooms, facilities, and services.
C. Knowledge of all facilities and hours of operations.
D. Record and conduct guest room wake-up calls.

This is a part-time opportunity. Shifts will vary between 6:00am and 10:00pm. Weekends are required.

Skills/Requirements

• Minimum of a high school diploma or equivalent.
• 1-2 years' experience as a receptionist or in customer service preferred.
• A friendly, outgoing personality, attention to detail and high degree of accuracy desired.

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

The hourly range for this position is $14.10 - $21.20. The specific hourly rate offered to a candidate may be influenced by a variety of factors including candidate's education and work location.

Why Work at Kohler Co.?

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates' development to make that happen. So, we offer ongoing investment in each individual's personal development and the opportunity to collaborate with others across functions and roles at Kohler.

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

About Us

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities.