Business Banking Relationship Manager I

Description At Citizens, tailored advice, personalized experiences, and innovative ideas, products, and solutions, are central to helping clients navigate changing circumstances. In this role, you’ll deepen relationships with your clients by collaborating with peers across banking, lending, and investing, helping them with short‑ and long‑term financial goals. Primary Responsibilities Develop consultative relationships with small business clients in your target market with annual revenues ranging from one million to ten million dollars. Understand the client needs, provide value‑added solutions, manage a portfolio of existing customers, and drive new commercial customer relationships. Partner effectively with an award‑winning business banking team offering a wide array of product solutions that will enable you to enhance the customer experience, increase loyalty, and improve the profitability of both customers and the Bank. Complete Business Banking University and Drive Sales training during your initial four‑week orientation and complete a commercial credit training program to ensure you’re prepared to identify, assess, and mitigate lending risk. Maintain strong market knowledge and develop, retain, and expand relationships with Centers of Influence such as CPAs and attorneys. Actively engage in significant community activity to expand the potential customer base. Qualifications, Education, Certifications And/or Other Professional Credentials Bachelor’s degree or equivalent combination of education and experience, required. 2+ years in a Business Banking Relationship Manager role or related business lending experience preferred. Business‑to‑Business sales experience required. Motivated self‑starter with demonstrated leadership ability and potential. Successfully operate in a “team” atmosphere building upon and leveraging a strong internal and external network. Ability to succeed in a fast‑paced, demanding sales culture with measured routines and goals aimed at new loan and deposit generation, cross‑sales, customer service, and satisfaction. Proficiency with portfolio/account management preferred. Ability to understand core business products and services. Consistent record of sales and outside‑calling skills. Excellent written and verbal communication and interpersonal skills. Ability to develop strong customer and colleague relationships. Hours and Work Schedule Hours per Week: 40 Work Schedule: Monday – Friday Some job boards have started using job‑seeker‑reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer‑centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth. #J-18808-Ljbffr