2917-Program Support Analyst

Apply using SmartRecruiters, the City and County of San Francisco's application portal. Department: Human Services Agency Job class: 2917-Program Support Analyst Salary range: $127,088.00 - $154,518.00 Role type: Permanent Civil Service Hours: Full-time Exam type: Position Based Test Rule: Rule of the List List type: Entrance Human Services Agency (HSA) is the city agency that provides a broad range of services, including financial, nutritional, and employment support, child and adult protective services, health care coverage, affordable childcare, and in‑home services for older adults and persons with disabilities. HSA is sponsored by the Department of Benefits and Family Support and the Department of Disability and Aging Services (DAS). The agency delivers essential services that protect people, families, and communities. As a member of the San Francisco HSA Planning team, the Senior Planning Analyst performs a variety of highly complex and responsible planning, coordination, and analytical duties to support the operation of the Human Services Agency. According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list; the role may include additional duties as assigned. Under general direction from an 1824 Principal Planning Analyst, the essential duties include: Data Analysis Performs complex data and programmatic analysis across programs and Departments to identify the needs of low‑income San Franciscans, the intersection between the programs serving them, and the collective performance of those programs. Uses analytical programs, such as Microsoft Power BI, Stata, and Tableau, to conduct data and statistical analysis. Develops findings and actionable recommendations, informed by the Agency's operational context, to support programmatic and policy decisions by the Agency's executive leadership and program director. Project Management Coordinates project teams that span programs, divisions, Departments, and Agencies to facilitate and lead strategic initiatives. Develops shared project goals across stakeholders and coordinates successful implementation of policy, programmatic, and operational changes that accomplish shared strategic goals. Develops work plans that thoroughly describe the steps for reform and improvement of specific programs within the Agency. Evaluation Conducts studies and evaluations to develop sound and reliable findings that can inform departmental and City policies related to poverty and guide future programming. Plans and conducts qualitative research, such as surveys, focus groups, and key informant interviews. Incorporates client and staff input into research projects by performing quantitative and qualitative research and using analytical skills. Policy Analysis Analyzes and interprets existing, newly enacted, and proposed local, State and Federal legislation for Agency impact. Prepares data and other population and program information to support the development of legislative proposals led by the Agency's executive leadership and program directors to increase the efficacy of social service programs, address system gaps, and improve client experience. Reporting Presents findings and information in written narrative reports, data dashboards, and presentations that clearly communicate notable trends and relevant information. Develops materials to reflect the intended audience, such as the Agency's executive leadership and program directors, Agency staff and clients, elected officials and other City staff, the general public, or other stakeholders. Prepares or supports the development of regular reports required by local, State, and Federal rules. Attends meetings, conducts site visits, and presents within the Agency and for other government Agencies and the community. Represents the Agency to stakeholders, including community‑based organizations, department commissions, the Mayor's Office, the Board of Supervisors and the Controller's Office, as needed. How to qualify Education: A baccalaureate degree from an accredited college or university. Experience: Three (3) years of professional experience in a general administrative capacity of which two (2) years (4,000 hours) are in the field of human services. This experience includes responsibility for functions such as budget administration, contract administration, program planning and policy development, or statistical research. License and Certification: Some positions require possession of, or ability to obtain, a valid California driver's license. Substitution for Education: Additional qualifying experience as stated under the experience requirement may be substituted for up to two (2) years of the required education on a year‑for‑year basis (30 semester/45 quarter units equals one year). Substitution for Experience: Possession of a master's degree in social work, business administration, public administration or related field may substitute for one (1) year of the required experience as described above for all specialties. Applicants must meet the Minimum Qualifications requirement by the filing deadline unless otherwise noted. All of your information will be kept confidential according to Equal Employment Opportunity (EEO) guidelines. What else should I know? The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law. #J-18808-Ljbffr City and County of San Francisco