Food and Beverage Assistant Manager

Job Description Job Description Mountain Lake Lodge Job Description Assistant Food & Beverage Manager Department Food & Beverage Reports To Food & Beverage Manager; Director of Food & Beverage FLSA Status Full-Time, Salaried, Exempt Position Summary The Assistant Food & Beverage Manager supports the Food & Beverage Manager and Director of Food & Beverage in overseeing the daily operations of all food and beverage outlets at Mountain Lake Lodge. This position plays a key role in ensuring exceptional guest experiences, maintaining service standards, and supporting operational efficiency across restaurant, bar, banquet, and event operations. This leader assists with staff supervision, service execution, training, and operational coordination to ensure the highest level of hospitality is delivered to every guest. The Assistant Food & Beverage Manager helps maintain the lodge's service culture while supporting financial goals, operational standards, and team development. Essential Duties and Responsibilities Guest Experience & Service Standards - Ensure exceptional guest service across all food and beverage outlets. - Support service teams in delivering memorable dining experiences aligned with Mountain Lake Lodge hospitality standards. - Address guest concerns or service recovery needs promptly and professionally. - Maintain visible leadership presence during peak service periods. Operations Management - Assist in daily operation of restaurant, bar, banquet, and special event service. - Support outlet opening and closing procedures. - Monitor service flow, guest satisfaction, and operational efficiency. - Assist with staffing coverage during varying occupancy levels. - Support seasonal programming and special dining experiences. Team Leadership & Training - Assist in supervising and coaching front-of-house food and beverage team members. - Support onboarding and training of new associates. - Reinforce Mountain Lake Lodge service culture and communication standards. - Assist with scheduling, shift assignments, and operational briefings. Financial & Administrative Responsibilities - Assist with monitoring labor costs and operational expenses. - Support inventory control and handling of food and beverage supplies. - Ensure proper cash handling procedures are followed. - Assist with daily operational reports and documentation. Compliance & Safety - Ensure compliance with health department regulations and food safety standards. - Maintain adherence to alcohol service laws and responsible beverage service practices. - Support workplace safety initiatives. Collaboration - Work closely with culinary leadership, events team, front office, and other departments. - Participate in daily operations meetings and communication briefings. - Assist with coordination of group events, weddings, and resort programming. Qualifications - 2-4 years of food and beverage leadership or supervisory experience, preferably in a resort, hotel, or full-service restaurant environment. - Strong understanding of restaurant and banquet service operations. - Excellent guest service and hospitality mindset. - Strong communication and interpersonal skills. - Ability to multitask and prioritize operational needs. - Proficiency with Microsoft Office applications and POS systems preferred. Physical Requirements - Ability to stand and walk for extended periods. - Ability to lift and carry up to 35 pounds occasionally. - Ability to work in indoor and outdoor service environments. - Ability to bend, reach, and move throughout dining and service areas. Work Schedule Expectations This is a full-time salaried leadership position. Scheduling will vary based on business demands and resort operations. The position requires flexibility to work evenings, weekends, holidays, and special events as required by resort operations. Additional Information - This position does not include cell phone reimbursement. - The Assistant Food & Beverage Manager may participate in the Manager on Duty (MOD) program as scheduled. - Mountain Lake Lodge is committed to providing exceptional hospitality while fostering a supportive workplace culture. Company Description Welcome to Mountain Lake Timeless Tranquility Meets Appalachian Mountain Adventure Set in the middle of a 2,600-acre nature preserve and surrounded by breathtaking Appalachian Mountains, our historic Mountain Lake Resort provides the ultimate rustic retreat. Company Description Welcome to Mountain Lake\r\nTimeless Tranquility Meets Appalachian Mountain Adventure\r\nSet in the middle of a 2,600-acre nature preserve and surrounded by breathtaking \r\nAppalachian Mountains, our historic Mountain Lake Resort provides the ultimate rustic retreat.