Customer Service Representative

Description

Answers internal, external, and customer / vendor inquiries on placement and status of orders and purchase orders, address any discrepancies and determine what corrective action should be taken. Provide assistance / coordination between internal SafeRack departments and external customers. Processes entries, prepares and files commercial documentation and assists with calculations/report preparation as needed.

Key Responsibilities:

Administrative tasks for managing assigned Regional Area Manager (RAM) accounts.

Customer Information: Assists in the entering of information for customers, distributors and updates information as necessary.

Including but not limited to entering, updating and processing sales orders, purchase orders, coordinating/releasing for fabrication, etc. in all systems

Field Issue / Returned Product: processes orders accordingly (warranty / replacement / repair / etc.) - distributes / releases, ensuring capture of everything as directed from Technical Resources

Build rapport with customers - responding to customer or distributor questions on order status, discrepancies in billing or delivery, determining appropriate corrective action including back-up for RAM as necessary

Receive/send all customer drawings, maintain due dates current in system

High level product and process knowledge to answer internal/external customer queries

Other responsibilities as assigned or required.

Requirements

3+ years of Customer Service experience

Experience with Microsoft Office - Outlook, Word, Excel

A results-oriented individual who thrives working in a fast-paced environment

Works well in a team environment to honor SafeRack's Customer 1st Philosophy

Strong written and verbal communication skills

Ability to problem-solve while following process guidelines

Equal Opportunity Employer Veterans/Disabled