Service Manager

Job Description

Job Description

About the Role:

Mid-South Steel Products, Inc. is seeking a Service Manager to lead the service team, support customer needs, and help ensure service/construction work is completed safely, efficiently, and accurately. This position is responsible for managing technicians, coordinating daily service/construction operations, supporting customer satisfaction, and helping meet department performance goals.

Minimum Qualifications:

• High school diploma or equivalent; technical certification or associate degree in automotive technology, building maintenance, or related field preferred.
• Minimum of 2 years experience in a supervisory or managerial role within a service department, preferably in petroleum construction (tank and pump).
• Ability to recruit, train, motivate, and retain quality service personnel.
• Strong customer service skills with experience managing customer interactions and satisfaction.
• Commitment to safe work practices and compliance with company, customer, OSHA, state, and local requirements.
• Pass all required pre-screening steps (Drug Testing, MVR, DOT Physical, Background).

Responsibilities:

• Lead, supervise, and support service/construction technicians in daily operations.
• Respond to customer service needs promptly and work to resolve issues on the first trip whenever possible.
• Maintain accurate service records, billing information, reports, and customer documentation.
• Coordinate scheduling, service calls, start-ups, customer training, and service/construction related project work.
• Support technician training, safety compliance, performance expectations, and professional appearance.
• Maintain proper truck inventory, tools, equipment, and vehicle readiness to support efficient service work.
• Assist with service opportunities, customer communication, vendor programs, and equipment-related questions.
• Monitor department performance, including service efficiency, expenses, labor billed versus labor paid.

Skills:

• Project & Service Coordination: Managing maintenance schedules, service calls, and equipment repairs.
• Budgeting & Financial Management: Overseeing service department P&L, estimating costs, and managing vendor contracts.
• Safety & Compliance: Ensuring all site activities follow OSHA standards and local building codes.
• Inventory Management: Maintaining stock levels for essential parts and construction materials.
• Effective communication in coordination/leading of service technicians
• Team Management: Supervising field technicians, subcontractors, and administrative staff.
• Client Relations: Acting as the primary point of contact for service agreements and resolving customer issues.
• Strategic Planning: Implementing processes to improve service efficiency and department growth.
• Problem Solving: Addressing on-site technical challenges and logistical bottlenecks.

Benefits:

• Medical, Dental, Vision coverage
• Life insurance
• 401K Retirement
• PTO (accrual basis)
• Per Diem
• Company Vehicle