Patient Access Rep

Job TitleOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.Responsible for providing patient-oriented service in a clinical or front office setting; performs a variety of clerical and administrative duties related to the delivery of patient care, including greeting, and checking in patients, answering phones, collecting patient co-pays and insurance payments, processing paperwork, and performing other front office duties as required in a fast-paced, customer-oriented clinical environment.This position is Per Diem. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours. It may be necessary, given the business need, to work occasional overtime. Our office is located at 350 W. Thomas Rd. Phoenix, AZ.We offer 4 weeks of paid training. The hours of the training will be 8am to 4:30pm or 7am to 3:30pm, Monday - FridayPrimary Responsibilities:Communicates directly with patients and / or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility / benefitsUtilizes computer systems to enter access or verify patient data in real - time ensuring accuracy and completeness of informationGathers necessary clinical information and processes referrals, pre-certification, pre-determinations, and pre-authorizes according to insurance plan requirementsVerifies insurance coverage, benefits and creates price estimates, reverifications as neededCollects patient co-pays as appropriate and conducts conversations with patients on their out-of-pocket financial obligationsIdentifies outstanding balances from patient's previous visits and attempts to collect any amount dueResponsible for collecting data directly from patients and referring to provider offices to confirm and create scheduled appointments for patient services prior to hospital dischargeResponds to patient and caregivers' inquiries related to routine and sensitive topics always in a compassionate and respectful mannerGenerates, reviews and analyzes patient data reports and follows up on issues and inconsistencies as necessaryMaintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation unitsRequired Qualifications:High School Diploma/GED1+ years of experience in a customer service role such as hospital, office, or phone supportIntermediate level of proficiency with Microsoft Office productsAbility to work 100% onsite at St. Joe's Hospital at 350 W. Thomas Rd, Phoenix, AZAbility to work the following training hours: Monday to Friday be 8am to 4:30pm or 7am to 3:30pmAbility to work a Per Diem/On call scheduleAccess to reliable transportation and valid US driver's licenseMust be 18 years of age OR olderPreferred Qualifications:Experience in a Hospital Patient Registration Department, Physician office or any medical settingExperience in requesting and processing financial paymentsExperience in insurance reimbursement and financial verificationWorking knowledge of medical terminologyUnderstanding of insurance policies and proceduresAbility to perform basic mathematics for financial paymentsSoft Skills:Strong interpersonal, communication and customer service skillsPhysical and Work Environment:Standing for long periods of time (10 to 12 hours) while using a workstation on wheels and phone/headset**PLEASE NOTE** The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ('Internal Candidates') are not eligible to receive a sign on bonus.Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.