Emulation Field Support Engineer

Fremont - California - United States of America We are a leading global software company dedicated to the world of computer aided design, 3D modeling and simulation—helping innovative global manufacturers design better products, faster! With the resources of a large company, and the energy of a software start‑up, we have fun together while creating a world‑class software portfolio. Our culture encourages creativity, welcomes fresh thinking, and focuses on growth, so our people, our business, and our customers can achieve their full potential. We are seeking a highly motivated and technically skilled Emulation Hardware Support Engineer to maintain, monitor, and optimize emulation products and infrastructure across data center, cloud, hybrid environments, and customer sites/data centers. This role blends hands‑on emulation hardware support and operational ownership with a forward‑looking focus on automation, observability, scalability, and service reliability. The ideal candidate will collaborate closely with R&D, Customer teams, and Operations to ensure high availability, optimal performance, and continued expansion of the emulation infrastructure. Key Responsibilities Provide lifecycle hardware support for Siemens EDA emulation systems, including installation, service, upgrades, and end‑of‑life activities Independently diagnose and resolve complex hardware issues to restore system availability and minimize customer impact Perform incident response, root cause analysis, and problem management for Emulator/ProFPGA and Veloce product‑line issues Perform onsite and remote hardware support at customer locations, Siemens offices, and home‑based dispatch as required Conduct customer site surveys to validate electrical, environmental, and infrastructure readiness prior to system installation Execute full system installations, including unboxing, rack‑and‑stack, cabling, hardware assembly, software loading, and initial checkout testing Collaborate with cross‑functional teams to support issue resolution, product reliability improvements, and operational excellence initiatives Manage material disposition of failed hardware, maintain spare parts inventory, and ensure accurate tracking in internal systems Collect and report operational data to support global monitoring, reliability analysis, and continuous improvement efforts Provide basic IT and system administration support as needed to maintain operational continuity This person will serve as the hardware technical representative, providing proactive onsite support at end‑user locations both domestically and internationally Qualifications Bachelor’s in electronic or software engineering, or equivalent experience Prior experience in troubleshooting and repair of complex electronics hardware Experience with Linux OS and Microsoft Windows Experience with high‑speed serial data technology and systems Skilled in technical communication, analytical problem‑solving, and working in team environments Able to follow technical directions, both in writing and verbally Experience handling electronics parts (proper grounding procedures, etc.) Experience working directly with customers Knowledge of server and network technology is highly desired Possession of a valid driver’s license and the flexibility to travel on very short notice regularly Ability to work in remote customer locations while communicating with multidisciplinary teams Physical strength—ability to move 50 to 70 pounds; hands‑on hardware support requiring long periods on feet in lab/datacenter environments Hands‑on experience with monitoring and automation tools Proficiency in performance tuning and system observability across hybrid environments Working knowledge of networking fundamentals (DNS, DHCP, VPN, TCP/IP) Strong analytical, communication, and troubleshooting skills Data Center Ops knowledge and technical knowledge is important Preferred Skills Experience with emulation hardware support and emulation technologies Experience with handling electronic and electrical knowledge is important Familiarity with enterprise security standards and compliance‑driven operations Familiarity with safety standards is a plus Understanding of security and compliance frameworks (ISO, NIST, SOC2) Passion for automation, self‑healing infrastructure, and continuous improvement This position will be subject to U.S. export control requirements under the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR). Employment is contingent on either verifying the U.S. Person status or obtaining any necessary export license. Why Us? Working at Siemens Software means flexibility—choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software. We are a collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Benefits Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found at The pay range for this position is $90,000—$162,000 annually with a target incentive of 3–5% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location. Equal Employment Opportunity Statement Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law. Reasonable Accommodations If you require a reasonable accommodation in completing a job application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form. If you’re unable to complete the form, you can reach out to our AskHR team for support at View phone number on click.appcast.io. Please note our AskHR representatives do not have visibility of application or interview status. California Privacy Notice California residents have the right to receive additional notices about their personal information. To learn more, click here. Pay Transparency Siemens follows Pay Transparency laws. Criminal History Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws. #J-18808-Ljbffr