Ivanti ITSM Systems Administrator

Job Description

Job Description

Overview

* This a REMOTE position*

Opportunities for you!

• Consecutively recognized as a top employer by Forbes, and in 2025 by Newsweek

• Free Continuing Education and certification

• Tuition reimbursement, education programs and scholarships

• Vacation time starts building on Day 1, and builds with your seniority

• Free money toward retirement with a 403(b) and matching contributions

Commitment to diversity and inclusion is a cornerstone of our culture at Community. All are welcome as valued members of our community.

We know that our ability to provide the highest level of care is through taking care of our incredible teams. Learn more on our Benefits page.

Responsibilities

We are seeking an Ivanti ITSM System Administrator to build, enhance, and maintain our enterprise service management platform supporting our Internal Service Desk as well as enterprise support for the entire organization. This is a specialized role responsible for supporting, Incident Management, Service Request, Service Catalogue, Self-Service Portal, Change, Knowledge, and the CMDB/Product Catalog. You will be supporting the Ivanti ITSM/Neurons Application, however experience in ITSM System Administration systems, such as Service Now, BMC Remedy, Jira or other ITSM Service Management Platforms are a plus!

Some of the responsibilities include:

• Manage and maintain the Ivanti ITSM platform including user management, role assignments, workflows, and system updates
• Implement and manage IT service management processes, including incident, problem, change, and Service request management, aligned with ITIL best practices
• Develop and maintain dashboards, reports, and metrics to monitor ITSM performance and support continual service improvement
• Provide troubleshooting, support, and training for ITSM users, creating documentation and guides to enhance system adoption

Hours: Standard business hours (approx. 8:00 AM – 4:30 PM or 7:00 AM – 3:30 PM Pacific Time). Minimal overtime or midnight upgrades.

Qualifications

Education

• High School Diploma, High School Equivalency (HSE), or Completion of a CHS Approved Individualized Education Plan (IEP) Certificate required
• Bachelor's Degree in Computer Science, Technology, Business, or a related field required
• Equivalent combination of education and experience may be substituted for the Bachelor's Degree and experience requirement

Experience

• 3+ years of technical experience in application administration, computer programming, and/or database administration required
• Experience in ITSM System Administration systems, such as Service Now, BMC Remedy, Jira or other ITSM Service Management Platforms are a plus!
• Work experience in the healthcare industry or a healthcare setting preferred
• Must have experience creating and maintaining Service Requests.
• Experience with business rules, workflows, scripting, HTML, SQL a plus!