IT Technician

Uniphore is one of the largest B2B AI‑native companies - decades‑proven, built‑for‑scale and designed for the enterprise. The company drives business outcomes across multiple industry verticals and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co‑pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data, all in the service of creating the most human processes and experiences for customers and employees. Job Description Uniphore, the leader in conversational AI software, is looking for an IT Technician with the technical expertise to support our employees across all business functions. This position plays a critical role in helping to scale our company’s network to meet our rapidly growing business needs. The IT Technician will help ensure that the system’s operating platform, network, and security procedures align with industry best practices and company goals. The IT Technician will report directly to the Manager of IT. Responsibilities Respond to support requests via tickets/emails and phone calls within response time SLAs, including ownership of issues and collaboration with the teams. Help IT create and update FAQs or procedures when resolving issues. Provide support to end‑user, system setup, system deployment, and system upkeep. Update and maintain hardware and software inventory. Manage user account issues like user password reset on services. Install basic IT software and update the user’s system. Assist with conference room issues and routine maintenance. Work with team members in different geographical locations and time zones. Help on special IT projects as needed. Qualifications 1-3 years of experience in a related IT industry. A positive attitude toward customers and a desire to help the end user. Good knowledge of troubleshooting laptop, desktop, and some network issues. Good knowledge of Windows, macOS, and some Linux. Some knowledge in Azure, O365, Active Directory service, and group policy management. Strong knowledge in servers, RAID, HyperV, and VMware products. Some knowledge in audio/visual solutions such as Cisco WebEx, Zoom, and Teams video conferencing solutions. Good communication both orally and in English writing at a variety of technical levels. Ability to think through problems and visualize solutions. Hiring Range $54,200 - $74,500 - for Primary Location of USA - CA - Palo Alto. The specific rate will depend on the successful candidate's qualifications and prior experience. In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre‑IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life. Location Preference USA - CA - Palo Alto Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. #J-18808-Ljbffr