Sales & Customer Relationship Representative

Job Description

Job Description

Sales & Customer Relationship Representative

1-800 Radiator & A/C - Long Island, NY

About Us

1-800 Radiator & A/C, a Driven Brands company, is one of the nation's largest independent automotive parts distributors, with over 200 locations serving customers across the United States. We provide radiators, condensers, air conditioning parts, cooling fans, fuel pumps, and related automotive products to repair shops, dealerships, collision centers, and commercial customers.

Driven Brands is the world's leading automotive aftermarket services company, with a portfolio that includes Meineke, Maaco, CARSTAR, and 1-800 Radiator & A/C.

Position Summary

We are seeking an energetic, customer-focused Sales & Customer Relationship Representative to join our Long Island team. This role combines inside sales, customer service, dispatch coordination, and business development. The ideal candidate is comfortable handling inbound calls, making outbound sales calls, building relationships with customers, coordinating deliveries, and identifying opportunities to grow sales.

Automotive industry experience is helpful but not required. We provide comprehensive training for motivated individuals with strong communication skills and a desire to succeed.

Key Responsibilities

Sales & Business Development

• Handle inbound customer inquiries regarding pricing, product availability, and delivery schedules.
• Make outbound calls to existing and prospective customers to generate new business opportunities.
• Follow up on quotes and convert opportunities into sales.
• Develop and maintain strong relationships with repair shops, body shops, dealerships, and commercial accounts.
• Identify opportunities to increase sales within existing customer accounts.
• Generate new customer leads and support local market growth initiatives.

Customer Service & Account Management

• Provide exceptional customer service and resolve customer concerns professionally.
• Maintain regular communication with customers regarding orders, deliveries, and product availability.
• Ensure customer satisfaction through timely follow-up and problem resolution.

Operations & Dispatch Coordination

• Enter orders accurately into the company's POS and inventory management systems.
• Schedule and coordinate delivery routes with drivers to ensure efficient and timely service.
• Communicate delivery updates and special customer requirements to drivers and management.
• Monitor order status and ensure smooth order fulfillment.

Inventory & Administrative Support

• Assist with shipping and receiving when needed.
• Maintain accurate customer and sales records.
• Support branch operations and team objectives.

Qualifications

• 1+ year of sales, customer service, account management, or business development experience.
• Strong phone communication and relationship-building skills.
• Comfortable making outbound sales calls.
• Good computer and data entry skills.
• Ability to multitask in a fast-paced environment.
• Strong organizational and problem-solving abilities.
• Experience with POS, CRM, or inventory systems is a plus.
• Automotive parts knowledge is a plus but not required.
• Bilingual candidates are encouraged to apply.

What We're Looking For

The ideal candidate is:

• Confident and personable on the phone.
• Motivated by sales growth and customer satisfaction.
• Organized and detail-oriented.
• A team player who can coordinate effectively with drivers, customers, and coworkers.
• Eager to learn and grow within the company.

Benefits

• Competitive pay plus performance incentives.
• Full training provided.
• Career advancement opportunities within Driven Brands.
• Stable, growing organization with nationwide support.

If you're looking for an opportunity to build customer relationships, grow sales, and be a key part of a successful automotive parts operation, we'd love to hear from you. Apply today.