Hospital Concierge - *Internal UMC Employees*

Position Summary

Responsible for creating a safe and welcoming environment for hospital patients, visitors, and family members. Acknowledges, greets and assists visitors, and interacts in a courteous and helpful manner with patients, families, guests and hospital staff to convey a positive first impression. Serves as liaison between patient, family and clinical staff. Seeks a satisfactory and expedited solution to complaints, problems, or special needs.

Job Requirement

Education/Experience: Equivalent to graduation from high school and one (1) year of customer service experience in a hospital or hospitality industry.

Additional Position Requirements

Must have open availability to work various hours including days, nights, and weekends with short time notice.

Knowledge, Skills, Abilities, and Physical Requirements

Knowledge Of: Hospital directory; local area; hospital confidentiality policies; telephone and face-to-face communication etiquette; department and hospital safety practices and principles; infection control policies and practices; patient rights; department and hospital emergency response policies and procedures.

Skill in: Applying customer service techniques; greeting and assisting the public; using general office equipment such as phones, copiers and facsimiles; communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction; communicating effectively with a wide variety of people from diverse socio-economic and ethnic backgrounds; establishing and maintaining effective working relationships with all personnel contacted in the course of duties; efficient, effective and safe use of equipment.

Physical Requirements and Working Conditions: Applying customer service techniques; greeting and assisting the public; using general office equipment such as phones, copiers and facsimiles; communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction; communicating effectively with a wide variety of people from diverse socio-economic and ethnic backgrounds; establishing and maintaining effective working relationships with all personnel contacted in the course of duties; efficient, effective and safe use of equipment.

Benefits

The University Medical Center of Southern Nevada offers a comprehensive & competitive benefits package:

• Employer Paid Pension Plan through Nevada Public Employees' Retirement System "PERS"!
• Health/Dental/Vision Insurance - Less than $20 per paycheck for employee-only coverage
• Consolidated Annual Leave (CAL) - CAL is used for personal leave, holidays (twelve scheduled holidays per year), doctor appointments, vacation, and sick days up to 16 consecutive scheduled work hours (short-term sick leave), etc.
• Extended Illness Bank (a/k/a Sick Bank)
• 457 Deferred Compensation Plan
• Comprehensive Group Health Insurance Plan
• Nevada has no State Income Tax
• No Social Security (FICA) Deduction

THE UNIVERSITY MEDICAL CENTER OF SOUTHERN NEVADA IS AN AFFIRMATIVE ACTION/ EQUAL OPPORTUNITY EMPLOYER

University Medical Center of Southern Nevada