Client Service Coordinator

Client Service Coordinator Pay range: $17.70 - $22.62 hourly Summary of Job Purpose and Function The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families. Essential Responsibilities and Tasks Live and exemplify the Five Principles of Mars, Inc. within self and team. Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients. Provide professional, efficient and exceptional service at all times, including encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health. Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services. Assist incoming clients by completing required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service. Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments. Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures. Conduct administrative functions as necessary. Other job duties as assigned. Hiring Qualifications / Competencies Leadership Customer Focus Peer Relationships Integrity & Trust Action Oriented Listening Functional Preventative care and OWPs Communication Skills Client Service Skills Priority Setting Time Management Capabilities And Experience (Can Do) Ability to multi-task: manage multiple tasks at one time; quickly shift attention among tasks under distracting conditions. Communication skills: fluency in English; strong written and verbal communication. Organizational ability: systematic approach to assignments; orderly and efficient. Problem solving skills: identify, analyze, and solve problems; translate problems into practical solutions. Client service skills: consistently provide attentive, courteous, and informative service. Intellectual ability: accurately follow instructions delivered orally or in writing. Mathematical ability: add, subtract, multiply and divide; compute rates, ratios, percentages; convert units. Computer skills: confident use of computer and specialized software (Word, Excel, Access, Outlook, etc.). Attitudes (Will Do) Initiative: take appropriate steps to find solutions; present options and ideas to enhance processes. Integrity: adhere to values and ethics; exhibit honesty, discretion, judgment. Cooperativeness: work with others, collaborate and compromise; share information promptly. Flexibility: open to changing situations; willing to perform all tasks assigned. Independence: perform tasks without supervision. Tolerance for Stress / Resiliency: maintain positive outlook, rebound quickly; maintain composure and friendly demeanor while dealing with stressful situations. Special Working Conditions Ability to work at a computer for long periods. Confidence around pets (dogs, cats, birds, reptiles, etc.). Client needs and work volume may often require more than 40 hours per week. Requires work during weekends and evenings. Requires mental processes for reasoning, remembering, mathematics, and language ability to perform duties proficiently. Moderately high noise level. Requires sufficient ambulatory skills while at hospital, including stand, walk, stoop, kneel, crouch, climb, and manipulate up to 50 pounds. Requires good hand-eye coordination and visual acuity to use a keyboard and operate equipment. Requires specific vision abilities: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Associates routinely exposed to pets that may bite or scratch, and occasionally to anesthesia, radiation, biological hazards, and medication/controlled substances. Experience, Education and/or Training High School Diploma or equivalent preferred. Must be at least 18 years old to perform duties involving radiography (x‑ray) and exposure to radioactive substances. One Year Related Experience Required, Customer Service Preferred. Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred. WE ARE A DRUG‑FREE, SMOKE‑FREE, EQUAL OPPORTUNITY EMPLOYER. Banfield Pet Hospital® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location. Benefits Comprehensive Medical, Dental, and Vision Insurance: enjoy peace of mind knowing your health and wellness are our top priorities. Generous Retirement Plans (401(k) and Roth): invest in your future and enjoy a generous company match. Best‑in‑Class Student Debt Relief Program (for Full‑Time DVMs): we are committed to supporting our veterinary professionals. Paid Time Off and Holidays: take a break, recharge your wellbeing, and celebrate personal significance. Top‑Tier Mental Health and Wellbeing Resources: access our industry‑leading resources, including free coaching and counseling sessions. Associate Life Insurance (company‑paid) & Supplemental Life Insurance: protect your loved ones with company‑paid life insurance and additional coverage. Company‑Paid Short‑ and Long‑Term Disability: financial protection if you face a temporary or long‑term disability. Flexible Spending Accounts (FSA): save on healthcare and dependent care expenses by setting aside pre‑tax money. Health Savings Account (HSA): make the most of your healthcare dollars with a tax‑advantaged HSA. Paid Parental Leave: support growing families with paid parental leave for birth and adoption. Continuing Education Allowance (for Eligible Positions): fund pursuit of continuing education opportunities. Back‑Up Child and Elder Care & Family Support Resources: provide help during unpredictable moments. Fertility and Family Building Support: comprehensive support for fertility treatments and family‑building options. Digital Exercise Therapy: stay active and healthy with our digital exercise therapy program. Voluntary Protection Benefits: cover unexpected events; purchase coverage to support financial aspects at hospital stays, critical illness, and accidents. Legal Plan: affordable and accessible legal plan covering a wide range of legal needs. Identity Protection: safeguard your personal info with alerts and support if stolen. Commuter Benefits: convenient, cost‑effective commuting. Three Free Optimum Wellness Plans for Pets: care for your pets with free wellness plans. Exclusive Discounts: wide variety of discounts on products and services. Benefits eligibility is based on employment status. Full‑time (FT) Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); Part‑time Associates are eligible for those benefits with an asterisk (*). #J-18808-Ljbffr