Assistant Manager - Kids Sports and Fitness

Job Description

Job Description

Our brand new KidStrong location in the Centennial Lakes Plaza in Edina is looking for an Assistant Manager to work closely with the General Manager on fostering a culture of learning and development! The Assistant Manager is a talented, welcoming, and engaging leader who is focused on delivering an exceptional experience for the kids, families, and team members.

RESPONSIBILITIES: 

CENTER OPERATIONS 

• Understand the center’s key KPIs and financials to make informed and responsible business decisions. 
• Build and maintain relationships with KidStrong families to align with our core values and provide exceptional customer service. 
• Oversee center initiatives i.e. center maintenance, training, brand consistency, etc. 
• Daily, Weekly, and Monthly cleaning and maintenance of the center 
• The typical schedule includes 4 weekdays and 1-weekend shift with specific hours dependent on the needs of the center. 
• Communicate any Coach schedule changes using appropriate scheduling and communication platforms. 
• Sell and schedule events such as camps and parties, to maximize center profitability. 

SALES 

• Maintain flawless lead management by conducting call drives to new and existing leads in the Center’s CRM tool. 
• Finalize sales and bookings that are generated through online self-sign-up flow. 
• Source and attend local events to increase brand awareness, and drive incremental leads and memberships. 

LEADERSHIP 

• Partner with the General Manager on onboarding, managing, training, and evaluating coaching candidates. 
• Manage and support the ongoing professional development of staff through LearnUpon. 
• Communicate professionally with co-workers in Slack and Email, including periodic checks of messages when not in centers. 

COACHING 

• Coach students by delivering an evolving curriculum that focuses on Brain, Physical, and Character development for ages ranging from crawling to 11 years old approximately as required by business demands. 
• Understand the “why” behind the KidStrong curriculum and be able to clearly and concisely communicate it. 
• Demonstrate and manage the implementation of various programming and curriculum elements. 
• Use the KS Coaches App to record data and provide data (attendance, awards, etc.). 
• Must be able to work in a physically intensive environment - coaches may cover multiple miles in a shift moving through class, lifting and repeatedly moving equipment up to 25 pounds in weight. 
• Must be comfortable physically working with kids to ensure proper technique and ensure student safety. 
• Approximately 5-10 coaching hours per week 

SKILLS/QUALIFICATIONS

• Athletic or coaching background with experience working with or coaching kids ages 6 months - 11 years old - a passion for working with children is non-negotiable! Comfortable speaking to parents/guardians regarding a variety of topics. 
• Prior experience as a pediatric OT/PT is a plus, but not required. 
• Previous experience in management is preferred but not required. 
• Practical work experience with Google and Microsoft platforms. 
• Intermediate knowledge of physiology, exercise techniques, and body mechanics. 
• CPR certified or willing to get certified.