Personal Banker I

Job Overview Personal Bankers at UMB are experts at building customer relationships and recommending and selling products and services. Personal Bankers use their product knowledge and every interaction to identify needs and offer financial solutions to help customers secure their financial well-being while making banking easy. Key Responsibilities Ask personalized questions to convert transactions, account maintenance and other routine service requests into cross‑sell conversations that deepen client relationships while meeting the customers needs. Personally create sales opportunities by calling leads, visiting businesses to offer workplace banking, and developing referral networks. Achieve daily key performance metrics while balancing competing priorities. Learn and perform processes such as transactions, managing a cash drawer, and completing bank documentation in accordance with industry and legal standards. Perform other job duties as assigned. Qualifications Thrive in a high‑energy, sales‑driven team and leverage daily coaching and feedback to polish sales outcomes. Use product knowledge and conversation skills to build upon customers' needs and make a true difference in their financial lives. Communicate in a compelling manner, project a positive image, and enjoy solving problems and creating positive outcomes. Demonstrate attention to detail when completing documents or explaining features and benefits. Have a high school diploma or equivalent. Have one year of experience in a retail environment engaging with customers and making product recommendations that lead to sales, or relevant experience. Have reliable transportation and the ability to work branch hours, including weekends and some evenings. Have the ability to obtain NMLS registration within 90 days. Compensation & Benefits Compensation Range: $32,640.00 – $62,640.00 (actual compensation may vary by geographic location, experience level and other job‑related factors). Competitive and varied benefits to eligible associates, including Paid Time Off, a 401(k) matching program, annual incentive pay, paid holidays, comprehensive medical, dental, vision and other insurance coverage, health savings and flexible spending accounts, dependent care accounts, adoption assistance, employee assistance program, fitness reimbursement, tuition reimbursement, associate wellbeing program, associate emergency fund, and various associate banking benefits. Equal Employment Opportunity UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation and gender identity), national origin, age, disability, military service, veteran status, genetic information or any other status protected by applicable federal, state or local law. #J-18808-Ljbffr