Production Operations Associate I

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.Job Title: Production Operations Associate ILocations: New York, NY -- RemoteJob Description:Perform routine operational tasks following established procedures.Monitor production systems and escalate issues as needed.Maintain accurate logs and documentation for compliance and audit.Assist in process improvements and participate in team projects.At senior levels: mentor junior associates and coordinate small workstreams.Must haves:Communication skillsAbility to work remotely and independentlySelf starterStrong Excel skills (filters, pivots, formulas, status tracking)Comfort working with large retailer lists and prioritizationAbility to explain technical requirements in plain languageWriting clear, concise outreach emails and follow upsPersistence & follow upStaying on top of retailers and vendors without burning relationshipsCritical thinkingSpotting patterns in retailer readiness (e.g., same POS vendor causing delays)Professional confidenceEngaging with large national retailers and vendors as a credible program representativeAdaptabilityAdjusting outreach and sequencing based on state priorities or readiness dataNice to have:Identifying whether a blocker is hardware, software, processor, or certification-relatedAccurately identifying and capturing issues for escalationPrior experience and knowledge with payments, POS systems, or retail ITFamiliarity with government or regulated programsData analytic skills, with power BI skillsMeeting facilitation with internal and external stakeholdersAmpcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.