Global Technical Account Management Lead

Leading a global team, the full-time Global Technical Account Management Lead will drive post-sales technical partnerships for Cash App Pay, Afterpay, and Clearpay merchants, focusing on merchant growth and retention while collaborating with cross-functional teams. Key responsibilities Define and execute the global TAM strategy, aligning team priorities with commercial objectives Lead, coach, and develop a distributed team of Technical Account Managers across multiple regions Establish performance measurement frameworks that connect technical account management work to commercial outcomes Required qualifications Significant experience in technical account management, solutions engineering, or customer success within payments or fintech Experience leading and managing distributed or global teams Technical fluency across payments infrastructure, APIs, and e-commerce platforms Proven ability to build cross-functional partnerships at leadership levels Experience navigating complex global markets with diverse products and regulations