Remote Help Desk Specialist - Level II (Tier 1)

DecisionPoint Corporation seeks Help Desk Specialists – Level II (Tier 1) to support daily IT operations for a large federal and DoD-aligned mission environment. This fully remote role resolves advanced Tier 1 incidents, performs detailed triage, and ensures high-quality documentation. The position emphasizes SLA adherence, knowledge-base maintenance, and onboarding new staff. A Secret clearance and 2–4 years of IT help desk experience are required, with additional certifications preferred. #J-18808-Ljbffr DecisionPoint Corporation