Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

ITIL Service Desk Manager | Change & Customer Experience

US Tech Solutions

A technology services company is seeking an ITIL Service Desk Manager in Cambridge MA. The ideal candidate will have strong qualifications in ITIL, ITSM, Cisco, VOIP, customer service, and change management. The position offers the opportunity for in-person interviews and requires a strong background in IT service management. If you're focused on delivering high-performance results tailored to client needs, this role is for you. #J-18808-Ljbffr US IT Solutions Inc

Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the ITIL Service Desk Manager | Change & Customer Experience in Cambridge, MA vacancy
  •  ...ITIL Service Desk Manager We are based in Fremont, California that offers complete technology services in IT staffing, Mobile development...  ...Qualifications: ITIL ITSM Cisco VOIP Customer Service Change management In person interview is acceptable for... 
    Suggested

    Tech Marketing

    Cambridge, MA
    4 days ago
  •  ...ITIL Service Desk Manager_VOIP_Cisco Exp_W2 We are based in Fremont, California...  ...for delivering high levels of customer service quality and...  ...related technical and managerial experience in a Service desk or similar environment. ITIL CHANGE MANAGEMENT VOIP CISCO CUSTOMER... 
    Suggested

    Tech Marketing

    Cambridge, MA
    4 days ago
  • $85k - $105k

     ...Technical Support Account Manager Our world is...  ...closely aligned with Customer Success Management (CSM...  ...high-quality support experience while driving customer...  ...Account Manager (TAM), or Service Delivery Manager (SDM)...  ...account teams Apply ITIL-based best practices... 
    Suggested
    Work at office
    Local area
    Immediate start
    Flexible hours

    PTC

    Boston, MA
    3 days ago
  •  ...leader in digital employee experience management software. The company provides...  ...enables its more than 1,300 customers   to provide better digital...  ...position within the Technical Services team and the successful...  ...Operations, ITSM processes (ITIL), or End User Compute/Client... 
    Suggested
    Work at office
    Immediate start
    Remote work
    Worldwide
    Flexible hours

    Nexthink

    Boston, MA
    12 days ago
  •  ...We are looking for Client Success Managers to act as a liaison and point of...  ...States Citizenship and Immigration Services (USCIS). Mandarin-speaking...  ...every week in the office. Legal experience is not required, but having prior customer service experience will be valuable... 
    Suggested
    Full time
    Temporary work
    Work at office
    Visa sponsorship

    Corporate Immigration Attorneys

    Boston, MA
    18 days ago
  • $80k - $90k

     ...Customer Success Manager Hybrid (Boston, MA) About the company: LinkSquares is a Boston-based, AI-powered CLM SaaS leader trusted by...  ...linksquares.com. About the team: Join our Customer Experience organization, a detail-oriented and financially driven team... 
    Flexible hours

    LinkSquares

    Boston, MA
    3 days ago
  •  ...communities we serve. About You You're a seasoned Customer Success Manager who knows how to build customer relationships into lasting...  ...Qualifications Required: ~4+ years of Customer Success experience, with a proven track record managing a large book of... 
    Local area
    Immediate start
    Flexible hours

    Cyvl, Inc

    Boston, MA
    4 days ago
  •  ...Customer Success Manager Threat Stack is in the exciting business of protecting the cloud-based businesses and applications you use every...  ...our product. Empathize with every aspect of the customer experience, putting customers' needs first. Guide and coach... 
    Work experience placement

    Threat Stack by F5

    Boston, MA
    4 days ago
  • $100k - $130k

     ...Customer Success Manager (REX Consultant) HqO is connecting real estate to the people with an asset agnostic, cross...  ...-property suite of powerful applications and services that foster best-in-class, dynamic end-user experiences. HqO's REX (Real Estate Experience) Platform... 
    Contract work
    Work at office

    MetaProp.vc

    Boston, MA
    1 day ago
  • $130k - $150k

     ...Senior Customer Success Manager Role: Senior Customer Success Manager, Financial Services & Consulting Location: Boston MA, hybrid Opportunity to join an exciting...  ...established metrics Knowledge, Skills, & Experience ~3+ years of Customer Success... 
    Work at office

    recruiterboom

    Boston, MA
    4 days ago
  • $75k - $100k

     ...Customer Success Manager Remote - US What You Will Be Doing Manage a portfolio...  ...Escalate issues appropriately to Services, Support, and Product, and drive resolution...  ...Product to deliver a seamless customer experience and represent the voice of the... 
    Remote work
    Flexible hours

    Cleo

    Boston, MA
    3 days ago
  •  ...Pylon Scaled Customer Success Manager Pylon is the all-in-one B2B post-sales platform powered by conversational data and layered intelligence...  .... We Don't Believe Scale Should Mean Worse Customer Experience We believe that by using our own tools and creating seamless... 
    Work at office
    Relocation

    Pylon

    Boston, MA
    11 days ago
  • $140k - $160k

     ...upgrade manufacturing. We are engineers with deep experience across the product development cycle, from initial ideas...  ...About the role: Lumafield is looking to bring on a Customer Success Manager (CSM) to partner closely with their customers, champion their... 
    Full time
    Work experience placement
    Work at office
    Flexible hours

    Lumafield

    Boston, MA
    1 day ago
  •  ...At Verint, we believe customer engagement is the core of every global...  ...elevate Customer Experience (CX) and increase workforce productivity...  ...The Customer Success Manager (CSM) is a strategic role that...  ...successfully handle customer service issues and conflict situations... 
    Local area
    Shift work
    Day shift

    Verint Systems

    Boston, MA
    2 days ago
  •  ...other criteria. Senior Customer Success Manager (Sr. CSM) The Sr. CSM is...  ...ensure a seamless customer experience. Develop and maintain internal...  .... Experience with change management or large-scale rollouts...  ...periods of sitting at a desk and working on a computer... 
    Work at office
    Local area

    Edenred

    Boston, MA
    4 days ago
  • $100k

     ...Help Localytics’ enterprise customers drive great customer experiences across their apps. This...  ...teams the tools and services they need to make smarter...  ...lifecycle marketing programs Manage a portfolio of Enterprise...  ...in ambiguity and fast-changing environments. Eager to... 

    Palm Venture Studios

    Boston, MA
    4 days ago
  •  ...Job Description Job Description Location Our Senior Customer Success Manager will be an integral part of our global Customer Success team...  ...and drive efficiency. With decades of multi-cloud experience, we have specializations in Kubernetes, GenAI, CloudOps, and... 
    Full time
    Remote work
    Work from home
    Worldwide
    Home office
    Flexible hours

    DoiT

    Boston, MA
    16 days ago
  • $80k - $95k

     ...for Finance and FinTech, and national customer service honors from Stevie and the Business Intelligence...  ...Job Details The Customer Success Manager builds strong, strategic partnerships...  ...payment adoption, improve customer experience, and strengthen client retention. Drives... 
    Summer work
    Work at office
    Flexible hours

    InvoiceCloud

    Boston, MA
    15 days ago
  •  ...verification. With over 30 years of experience behind us our team and technology are focused...  ...who they are and where they live. Customer Success Team At GBG, we go beyond...  ...advocacy. The Role - Customer Success Managers We are hiring two Customer Success... 
    Contract work
    Work at office

    GBG

    Boston, MA
    a month ago
  •  ...performance. Our team is looking for a Customer Success Manager . We are looking for an individual...  ...deliver the best possible customer experience (empathy, patience, friendliness,...  ...adoption with Verve and the products and services we provide. You will manage a... 
    Immediate start

    Verve Inc

    Cambridge, MA
    9 days ago
  • $75k - $100k

     ...seamless healthcare IT experience. This role works...  ..., maintain high service quality, and...  ...support resource for customer healthcare IT projects...  ..., and Project Management teams to escalate...  ...workflows, and system changes within the...  ...ticketing systems and ITIL-based support processes... 
    Local area
    Remote work

    RadNet

    Somerville, MA
    18 days ago
  •  ...Account Success Manager, SMB Boston, Massachusetts, United States, New York, United...  ...CRM data with partners, revealing shared customers, overlapping prospects, and warm paths into...  ...deliver a consistent, positive customer experience and ensure accounts are set up for... 
    Remote work
    Work from home
    Flexible hours

    Crossbeam

    Boston, MA
    3 days ago
  •  ...Transmit Security is hiring a Customer Success Manager to join our rapidly...  ...single point of contact for all services and support related matters...  ...partnership to improve customers' experience. The CSM will host...  ...project/program management, change management, and problem-solving... 
    Work experience placement
    Remote work

    Transmit Security

    Boston, MA
    29 days ago
  • $103.1k - $154.7k

     ...to life every single day to enable our customers to make the world healthier, cleaner and...  ...Fisher Scientific as a Business Development Manager and help grow the organization through...  ...only site globally where customers can experience the complete BPG portfolio end-to-end, the... 
    Temporary work
    Work at office

    Thermo Fisher Scientific

    Watertown, MA
    5 days ago
  • $56.1k - $77.2k

     ...Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths...  ...matters—creating energizing learning experiences in the classroom. Our fiercely...  ...possible along the way. As a Customer Success Manager (CSM) at Renaissance, you are a part of... 
    For contractors
    Local area
    Remote work
    Worldwide
    Work visa
    Flexible hours

    Renaissance

    Boston, MA
    3 days ago
  • $105k - $175k

     ...2016, LogRocket's goal is to make every experience on the web as perfect as possible. We're solving a huge challenge for product managers and developers - understanding the user...  ...these teams complete visibility into their customer's experience using their web apps -... 
    Work at office
    Visa sponsorship
    Flexible hours

    LogRocket, Inc

    Boston, MA
    3 days ago
  • $80k - $85k

     ...leaders to transform employee experience that will attract, engage...  ...in our Mission The Senior Customer Success Manager (Sr. CSM) is responsible for...  ...programs. Experience with change management or large-scale...  ...Prolonged periods of sitting at a desk and working on a computer... 
    Full time
    Work at office
    Local area

    Rewardgateway

    Boston, MA
    13 hours ago
  • $108.8k - $134.4k

     ...Lead Customer Success Manager Organizations everywhere struggle under the crushing costs and complexities...  ...their lives. To create a better experience for their customers and employees. To...  ...Freshworks, we build uncomplicated service software that delivers exceptional... 
    Work at office
    Flexible hours

    Freshworks

    Boston, MA
    4 days ago
  •  ...move at the speed of change, do more with less, and...  ...AI‑first Digital Experience Platform (DXP) that unifies...  ...optimization. Our services accelerate adoption,...  ...looking for a Senior Customer Success Manager who operates at the intersection...  ...Legal, Finance, Deal Desk, and RevOps to... 

    STR Global Ltd

    Boston, MA
    4 days ago
  • $98.01k - $156.82k

     ...perspectives from our customers, communities and...  ...and drive real change. Constantly grow as...  ...Technical Account Manager at Axon, you're not...  ...Management Services Technical Delivery...  ...deployments and customer experiences Contribute...  ...Microsoft, Cisco, ITIL, cloud certifications... 
    Work experience placement

    Axon

    Boston, MA
    2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to ITIL Service Desk Manager | Change & Customer Experience. Be the first to apply!