ITIL Service Desk Manager | Change & Customer Experience
US Tech Solutions
A technology services company is seeking an ITIL Service Desk Manager in Cambridge MA. The ideal candidate will have strong qualifications in ITIL, ITSM, Cisco, VOIP, customer service, and change management. The position offers the opportunity for in-person interviews and requires a strong background in IT service management. If you're focused on delivering high-performance results tailored to client needs, this role is for you. #J-18808-Ljbffr US IT Solutions Inc
- ...California that offers complete technology services in IT staffing, Mobile development,... ...are looking to fill a position for ITIL Service Desk Manager in Cambridge MA. Qualifications ITIL ITSM Cisco VOIP Customer Service Change management Additional Information In...Suggested
- ...in your career. Position Summary The Service Desk Manager is responsible for the leadership, performance... ...and high-quality end-user support experience across Berkshire. This role provides... ...use of tact and discretion Customer Experience Ensure consistent delivery...SuggestedRemote work
- ...We are looking for Client Success Managers to act as a liaison and point of... ...States Citizenship and Immigration Services (USCIS). Mandarin-speaking... ...every week in the office. Legal experience is not required, but having prior customer service experience will be valuable...SuggestedFull timeTemporary workWork at officeVisa sponsorship
$100k - $130k
...suite of powerful applications and services that foster best-in-class, dynamic end-user experiences. HqO's REX (Real Estate... ...necessary tools for operators to manage and optimize it, all from one central... ...you. Deliver a world-class customer experience by focusing on...SuggestedContract workWork at office- ...Enterprise Customer Success Manager LinearB is a leader in the inaugural Gartner Magic Quadrant for Developer Productivity Insights Platforms... ...AI Leverage, Predictability, Efficiency, and Developer Experience by way of our Explore-Measure-Act methodology. We're looking...Suggested
- ...Primary Responsibilities: Ensure our customers are happy and are getting value out of... ...with every aspect of the customer experience, putting customers' needs first. Guide... ...-facing customer success, account management, or strategic consulting organization....Work experience placement
$140k - $160k
...Customer Success Manager Boston or NYC Layer Health was founded in 2023... ...pivotal in driving our customer experience and maintaining their long-... ...functional efforts in service of customer success, including... ...ranges for this role may change over time. If your compensation...2 days per week$130k - $150k
...Senior Customer Success Manager Role: Senior Customer Success Manager, Financial Services & Consulting Location: Boston MA, hybrid Opportunity to join an exciting... ...established metrics Knowledge, Skills, & Experience ~3+ years of Customer Success...Work at office$80k - $90k
...Customer Success Manager Hybrid (Boston, MA) About the company: LinkSquares is a Boston-based, AI-powered CLM SaaS leader trusted by... ...linksquares.com. About the team: Join our Customer Experience organization, a detail-oriented and financially driven team...Flexible hours$81k - $86.5k
...Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths... ...matters—creating energizing learning experiences in the classroom. Our fiercely... ...possible along the way. As a Customer Success Manager (CSM) at Renaissance, you are a part of...For contractorsLocal areaRemote workWorldwideWork visaFlexible hours- ...Job Description As a Customer Success Manager (CPQ), you will be the primary point of contact for... ...estimation, quoting, pricing, and change management. You will also gather and... ...contribute product insights based on customer experience, and help develop scalable customer...Work experience placementWork at officeRemote workFlexible hoursAfternoon shift
- ...other criteria. Senior Customer Success Manager (Sr. CSM) The Sr. CSM is... ...ensure a seamless customer experience. Develop and maintain internal... .... Experience with change management or large-scale rollouts... ...periods of sitting at a desk and working on a computer...Work at officeLocal area
- ...communities we serve. About You You're a seasoned Customer Success Manager who knows how to build customer relationships into lasting... ...Qualifications Required: ~4+ years of Customer Success experience, with a proven track record managing a large book of...Local areaImmediate startFlexible hours
$200k - $260k
...Customer Success Manager, Scaled Boston, MA; New York City, NY; San Francisco, CA; Seattle, WA... ...customers — you'll "Claudify" the customer experience by building AI-powered processes that... ...digital onboarding sequences, self-service resources, and pooled support models...Work at officeVisa sponsorship- ...process and forecast across the customer portfolio.Proactively... ...internally to improve customer experience and business outcomes.Qualifications... ...Customer Success, Account Management, or related SaaS experience.... ...serving financial services customers is a plus.What Success...
- ...you passionate about driving customer success and building strong relationships... ...a dynamic Customer Success Manager to join our team and take... ...to enhance customer experience. Define and implement scalable... ...Demonstrated ability to influence change and collaborate with cross-...
- ...high profile high value customers? Are you an advocate... ...Preservica and we are changing the way organizations... ...are driving the best experience from their use of Preservica... ...’s products and services guiding customers to best... ...Success, Account Management or Customer Engagement...Work at officeRemote work
- ...Jersey, Washington DC The Role As a Senior Customer Success Manager, you will serve as a strategic advisor... ...-functionally with Sales, Professional Services, Product, Support and Marketing to deliver exceptional customer experiences and long-term success. The ideal candidate...
$86k - $118k
...As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer... ...the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first...Contract workWork at office$100k - $120k
...Role: We are seeking a Clinical Success Manager to join our Customer Success team. This role is designed... ...a consistently high standard of service that drives client satisfaction, retention... ...seamless, clinically sound customer experience Serve as the internal voice of the client...$106.61k - $284.28k
...7 CVS Health as a Sr. Manager, Frontline Support Engineering... ...a high-performing customer and/or technical... ...ensuring exceptional customer experience, rapid issue resolution, and continuous service improvement. The ideal... ...incident management and ITIL‑based service...Hourly payFull timeTemporary workWork experience placementLocal area$60k - $70k
...find new homes with the same premium service our customers expect. As we continue to paint the country... ...delivering seamless premium customer experiences and driving results, you’ll fit right... ...market penetration Dealer Channel Management : Identify new business opportunities...Work at officeLocal area$125k - $150k
...for communication. Whether it's a sales pitch, manager feedback session, or media interview, Yoodli provides... ...learning What you'll do: As a Growth Customer Success Manager, you will ensure seamless customer experiences across all stages of the customer journey. You'...Work at officeRemote work$60k - $70k
...find new homes with the same premium service our customers expect. As we continue to paint the country... ...delivering seamless premium customer experiences and driving results, you’ll fit right... ...market penetration Dealer Channel Management : Identify new business...Work at officeLocal areaWorldwide$58.1k - $95.9k
A federal IT services firm in Boston is seeking a Change Management Engineer to design and govern ITIL-aligned change management processes for mission-critical systems. The role... ...Bachelor's degree in IT and 4-7 years of experience with strong communication and analytical...$105k - $175k
...2016, LogRocket's goal is to make every experience on the web as perfect as possible. We're solving a huge challenge for product managers and developers - understanding the user... ...these teams complete visibility into their customer's experience using their web apps -...Work at officeVisa sponsorshipFlexible hours- ...At Verint, we believe customer engagement is the core of every global... ...elevate Customer Experience (CX) and increase workforce productivity... ...Associate Customer Success Manager (CSM) serves as a customer and... .... The role displays customer service skills, striving to become a...Local areaShift workDay shift
$107k - $145k
...Strategic Customer Success Manager Paperless Parts is a SaaS startup helping manufacturers quote... ...direction, and ensure a seamless customer experience. Success in this role is defined by... ...quiet focus areas. Our height-adjustable desks are set up with additional monitors,...Full timeContract workWork at officeLocal areaRemote work- Azul is seeking a Customer Success Manager to join their Worldwide Customer Success team. This role involves ensuring customers have a great experience from onboarding through to long-term support. You will be responsible for post-sales relationships, leading meetings,...Remote jobWorldwide
$80k - $95k
...for Finance and FinTech, and national customer service honors from Stevie and the Business Intelligence... ...Job Details The Customer Success Manager builds strong, strategic partnerships... ...payment adoption, improve customer experience, and strengthen client retention. Drives...Summer workWork at officeFlexible hours
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