ITIL Service Desk Manager | Change & Customer Experience
US Tech Solutions
A technology services company is seeking an ITIL Service Desk Manager in Cambridge MA. The ideal candidate will have strong qualifications in ITIL, ITSM, Cisco, VOIP, customer service, and change management. The position offers the opportunity for in-person interviews and requires a strong background in IT service management. If you're focused on delivering high-performance results tailored to client needs, this role is for you. #J-18808-Ljbffr US IT Solutions Inc
- ...California that offers complete technology services in IT staffing, Mobile development,... ...are looking to fill a position for ITIL Service Desk Manager in Cambridge MA. Qualifications ITIL ITSM Cisco VOIP Customer Service Change management Additional Information In...Suggested
$110k - $125k
...your career. Position Summary The Service Desk Manager is responsible for the leadership,... ...consistent and high-quality end-user support experience across Berkshire. This role provides... ...use of tact and discretion Customer Experience Ensure consistent delivery...SuggestedRemote work- Customer Success Manager Location: Boston Seaport: 3 Days onsite, 2 days remote. About Nasuni:Nasuni... ...data, combining storage and data services into a single hybrid cloud solution.... ...teams to deliver a world-class customer experience. While not directly responsible for renewals...SuggestedFor contractorsWork at officeRemote workFlexible hours3 days per week
- DescriptionThe Customer Success Manager is responsible for managing a portfolio... ...delivery of the Guided Success service. The role partners with... ...customer feedback and operational experience.RequirementsBachelor's... ...AdoptionDrives change, owns outcomes, and delivers...SuggestedRemote work
- Senior Customer Success Manager Location: Boston Seaport: 3 Days onsite, 2 days... ...combining storage and data services into a single hybrid cloud... ...deliver a world-class customer experience. While not directly... ...while driving organizational change and long-term business value...SuggestedFor contractorsWork at officeRemote workFlexible hours
$89k - $118k
As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer... ...the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first...Contract workWork at office$108.8k - $134.4k
...simplify their lives. To create a better experience for their customers and employees. To help them grow.... ...At Freshworks, we build uncomplicated service software that delivers exceptional... ...we're looking for a Customer Success Manager to partner with a portfolio of Key and...Work at officeFlexible hours$130k - $145k
...on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public... ...enterprise asset management, procurement and contract... ...Summary:As a Senior Customer Success Manager at OpenGov... ...ExperienceSenior SaaS Experience: 5+ years of account...Contract workWork at officeLocal area$128k - $252.5k
...Summary Our Deloitte Customer team empowers organizations to... ...design. We can enhance customer experiences and drive sustained growth... ...marketing, commerce, sales, and service. We are a team of strategists... ..., creativity, and ongoing managed services to solve the biggest...Local area$120.6k - $192.96k
...perspectives from our customers, communities and... ...and drive real change. Constantly grow as... ...Technical Account Managers who serve as Axon'... ...performs, how customers experience Axon in the field,... ..., Professional Services, Support, Product,... ...certifications (ITIL, PMP, cloud...Work at office- ...Customer Success Manager Threat Stack is in the exciting business of protecting the cloud-based businesses and applications you use every... ...our product. Empathize with every aspect of the customer experience, putting customers' needs first. Guide and coach...Work experience placement
- ...Customer Success Manager You're a seasoned Customer Success Manager who knows how to build customer relationships into lasting partnerships... ...Qualifications ~4+ years of Customer Success experience, with a proven track record managing a large book of business...Local areaImmediate startFlexible hours
$80k - $120k
...-to-end AI business platform for service businesses. The roofers, contractors... ...ll thrive here. About the Hiring Manager Hey, I'm Bishop, the Head of Customer Experience at Wonderly. My career started in... ...solutions that drive real change. Whether it's guiding them through...For contractorsImmediate startRemote work$128k
...Senior Customer Success Manager Join Modulate as we pioneer the future of conversational... ...blends professional services and support with technical... ...decisions. CSMs are change-makers at Modulate that have... ...strategies The customer experience, by ensuring issues are resolved...Work at officeRemote workFlexible hours- ...Enterprise Customer Success Manager LinearB is a leader in the inaugural Gartner Magic Quadrant for Developer Productivity Insights Platforms... ...AI Leverage, Predictability, Efficiency, and Developer Experience by way of our Explore-Measure-Act methodology. We're looking...
- ...performance. Our team is looking for a Customer Success Manager . We are looking for an individual... ...deliver the best possible customer experience (empathy, patience, friendliness,... ...adoption with Verve and the products and services we provide. You will manage a...Immediate start
$140k - $160k
...Customer Success Manager Boston or NYC Layer Health was founded in 2023... ...pivotal in driving our customer experience and maintaining their long-... ...functional efforts in service of customer success, including... ...ranges for this role may change over time. If your compensation...2 days per week$138.2k
...Senior Customer Solutions Manager, US Healthcare & Life Sciences (HCLS) Join to... ...(HCLS) role at Amazon Web Services (AWS) Senior Customer Solutions... ...a frictionless migration experience, and ensure our customers capture... ...management, organizational change management, and...Full timeLocal area$151k - $207.9k
...let's talk. About the role: The Sr. Customer Success Manager role will play a critical part in the... ...turning action into traction, thriving in change, and moving fast to simplify and... ...in this role if you: Have 5+ years of experience in a customer success, account management...Local areaWorldwideFlexible hoursShift work$94k - $141k
...Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we... ...creators to own their own destiny. Customer Success Managers (CSMs) at Klaviyo are a critical part... ...to learn Able to adapt in a quickly changing environment Experience with: Microsoft...Work at office$80k - $110k
...Reporting to the Director of Customer Success, the Customer Success Manager plays a critical role in making our... ...value from their campaigns, all in service of a "Customers for Life" environment... ...what you learn into a better client experience and repeat business. Partner...Shift work$90k - $105k
...Senior Customer Success Manager Hybrid (Boston, MA) About the company: LinkSquares is a Boston-based, AI-powered CLM SaaS leader trusted... ...outcomes. About the team: Join our Customer Experience organization, a detail-oriented and financially driven team...Flexible hours$130k - $165k
...steps. AI has the potential to change this, compressing decades of... ...use Benchling to design experiments, capture structured data, and... ...building an AI scientist for our customers. We can’t do that if we haven... ...Experience Communications Operations Manager at Benchling, you will own...Work at officeLocal areaFlexible hours3 days per week- ...sustainability. We are seeking an Customer Success Manager to join our Salesdepartment.... ...PowerPoint, as well as CRM, web conferencing services, and efficiency in email and internet... ...presentation skills. Education and Experience ~ Proven customer success...Remote workFlexible hours
$176.6k - $238.9k
The Amazon Web Services Professional Services (ProServe... ...a Senior Engagement Manager to lead the delivery of... ..., partners, and customers to deliver transformational... ...business outcomes and experience. In doing so, you will... ...outcomes in ambiguous, fast-changing environments-...Local areaFlexible hours$100k - $160k
...shop floor to engineering managers to c-level executivesYou have direct experience with implementing manufacturing shop floor change, or implementing... ...operational environmentsYou are customer-focused and excited to... ...Marketing, Professional Services)Data-driven approach to...Temporary workWork at officeLocal areaFlexible hours3 days per week$155.6k - $194.5k
The base salary range for this position is dependent upon experience and location, ranging from:$155,600 to $194,500 in Orange,... ...information please visit: Benefits - AvangridJob SummaryThe Sr. Manager, Customer Service Technology CRM & CCaaS is responsible for the strategy,...Contract workWork at officeLocal area$100k - $120k
...Role: We are seeking a Clinical Success Manager to join our Customer Success team. This role is designed... ...a consistently high standard of service that drives client satisfaction, retention... ...seamless, clinically sound customer experience Serve as the internal voice of the client...- ...Technologies is seeking a Customer Success Manager (CSM) to serve as the trusted... ...of strategic Managed Services customers. The CSM is responsible... ..., high-quality customer experience. Identify opportunities... ...Preferred Qualifications: ITIL v4 Foundation or Customer Success...Work at officeLocal areaNight shift
- ...Role Vector is hiring a Head of Customer Success to build and lead the... ...buying software, they’re changing how they identify buyers, activate... ...in Customer Success, account management, or another customer‑facing B2B SaaS role, including experience building or leading CS at an...Contract workFlexible hours
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