ITIL Service Desk Manager | Change & Customer Experience
US Tech Solutions
A technology services company is seeking an ITIL Service Desk Manager in Cambridge MA. The ideal candidate will have strong qualifications in ITIL, ITSM, Cisco, VOIP, customer service, and change management. The position offers the opportunity for in-person interviews and requires a strong background in IT service management. If you're focused on delivering high-performance results tailored to client needs, this role is for you. #J-18808-Ljbffr US IT Solutions Inc
- ...ITIL Service Desk Manager We are based in Fremont, California that offers complete technology services in IT staffing, Mobile development... ...Qualifications: ITIL ITSM Cisco VOIP Customer Service Change management In person interview is acceptable for...Suggested
- ...ITIL Service Desk Manager_VOIP_Cisco Exp_W2 We are based in Fremont, California... ...for delivering high levels of customer service quality and... ...related technical and managerial experience in a Service desk or similar environment. ITIL CHANGE MANAGEMENT VOIP CISCO CUSTOMER...Suggested
$85k - $105k
...Technical Support Account Manager Our world is... ...closely aligned with Customer Success Management (CSM... ...high-quality support experience while driving customer... ...Account Manager (TAM), or Service Delivery Manager (SDM)... ...account teams Apply ITIL-based best practices...SuggestedWork at officeLocal areaImmediate startFlexible hours- ...leader in digital employee experience management software. The company provides... ...enables its more than 1,300 customers to provide better digital... ...position within the Technical Services team and the successful... ...Operations, ITSM processes (ITIL), or End User Compute/Client...SuggestedWork at officeImmediate startRemote workWorldwideFlexible hours
- ...We are looking for Client Success Managers to act as a liaison and point of... ...States Citizenship and Immigration Services (USCIS). Mandarin-speaking... ...every week in the office. Legal experience is not required, but having prior customer service experience will be valuable...SuggestedFull timeTemporary workWork at officeVisa sponsorship
$80k - $90k
...Customer Success Manager Hybrid (Boston, MA) About the company: LinkSquares is a Boston-based, AI-powered CLM SaaS leader trusted by... ...linksquares.com. About the team: Join our Customer Experience organization, a detail-oriented and financially driven team...Flexible hours- ...communities we serve. About You You're a seasoned Customer Success Manager who knows how to build customer relationships into lasting... ...Qualifications Required: ~4+ years of Customer Success experience, with a proven track record managing a large book of...Local areaImmediate startFlexible hours
- ...Customer Success Manager Threat Stack is in the exciting business of protecting the cloud-based businesses and applications you use every... ...our product. Empathize with every aspect of the customer experience, putting customers' needs first. Guide and coach...Work experience placement
$100k - $130k
...Customer Success Manager (REX Consultant) HqO is connecting real estate to the people with an asset agnostic, cross... ...-property suite of powerful applications and services that foster best-in-class, dynamic end-user experiences. HqO's REX (Real Estate Experience) Platform...Contract workWork at office$130k - $150k
...Senior Customer Success Manager Role: Senior Customer Success Manager, Financial Services & Consulting Location: Boston MA, hybrid Opportunity to join an exciting... ...established metrics Knowledge, Skills, & Experience ~3+ years of Customer Success...Work at office$75k - $100k
...Customer Success Manager Remote - US What You Will Be Doing Manage a portfolio... ...Escalate issues appropriately to Services, Support, and Product, and drive resolution... ...Product to deliver a seamless customer experience and represent the voice of the...Remote workFlexible hours- ...Pylon Scaled Customer Success Manager Pylon is the all-in-one B2B post-sales platform powered by conversational data and layered intelligence... .... We Don't Believe Scale Should Mean Worse Customer Experience We believe that by using our own tools and creating seamless...Work at officeRelocation
$140k - $160k
...upgrade manufacturing. We are engineers with deep experience across the product development cycle, from initial ideas... ...About the role: Lumafield is looking to bring on a Customer Success Manager (CSM) to partner closely with their customers, champion their...Full timeWork experience placementWork at officeFlexible hours- ...At Verint, we believe customer engagement is the core of every global... ...elevate Customer Experience (CX) and increase workforce productivity... ...The Customer Success Manager (CSM) is a strategic role that... ...successfully handle customer service issues and conflict situations...Local areaShift workDay shift
- ...other criteria. Senior Customer Success Manager (Sr. CSM) The Sr. CSM is... ...ensure a seamless customer experience. Develop and maintain internal... .... Experience with change management or large-scale rollouts... ...periods of sitting at a desk and working on a computer...Work at officeLocal area
$100k
...Help Localytics’ enterprise customers drive great customer experiences across their apps. This... ...teams the tools and services they need to make smarter... ...lifecycle marketing programs Manage a portfolio of Enterprise... ...in ambiguity and fast-changing environments. Eager to...- ...Job Description Job Description Location Our Senior Customer Success Manager will be an integral part of our global Customer Success team... ...and drive efficiency. With decades of multi-cloud experience, we have specializations in Kubernetes, GenAI, CloudOps, and...Full timeRemote workWork from homeWorldwideHome officeFlexible hours
$80k - $95k
...for Finance and FinTech, and national customer service honors from Stevie and the Business Intelligence... ...Job Details The Customer Success Manager builds strong, strategic partnerships... ...payment adoption, improve customer experience, and strengthen client retention. Drives...Summer workWork at officeFlexible hours- ...verification. With over 30 years of experience behind us our team and technology are focused... ...who they are and where they live. Customer Success Team At GBG, we go beyond... ...advocacy. The Role - Customer Success Managers We are hiring two Customer Success...Contract workWork at office
- ...performance. Our team is looking for a Customer Success Manager . We are looking for an individual... ...deliver the best possible customer experience (empathy, patience, friendliness,... ...adoption with Verve and the products and services we provide. You will manage a...Immediate start
$75k - $100k
...seamless healthcare IT experience. This role works... ..., maintain high service quality, and... ...support resource for customer healthcare IT projects... ..., and Project Management teams to escalate... ...workflows, and system changes within the... ...ticketing systems and ITIL-based support processes...Local areaRemote work- ...Account Success Manager, SMB Boston, Massachusetts, United States, New York, United... ...CRM data with partners, revealing shared customers, overlapping prospects, and warm paths into... ...deliver a consistent, positive customer experience and ensure accounts are set up for...Remote workWork from homeFlexible hours
- ...Transmit Security is hiring a Customer Success Manager to join our rapidly... ...single point of contact for all services and support related matters... ...partnership to improve customers' experience. The CSM will host... ...project/program management, change management, and problem-solving...Work experience placementRemote work
$103.1k - $154.7k
...to life every single day to enable our customers to make the world healthier, cleaner and... ...Fisher Scientific as a Business Development Manager and help grow the organization through... ...only site globally where customers can experience the complete BPG portfolio end-to-end, the...Temporary workWork at office$56.1k - $77.2k
...Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths... ...matters—creating energizing learning experiences in the classroom. Our fiercely... ...possible along the way. As a Customer Success Manager (CSM) at Renaissance, you are a part of...For contractorsLocal areaRemote workWorldwideWork visaFlexible hours$105k - $175k
...2016, LogRocket's goal is to make every experience on the web as perfect as possible. We're solving a huge challenge for product managers and developers - understanding the user... ...these teams complete visibility into their customer's experience using their web apps -...Work at officeVisa sponsorshipFlexible hours$80k - $85k
...leaders to transform employee experience that will attract, engage... ...in our Mission The Senior Customer Success Manager (Sr. CSM) is responsible for... ...programs. Experience with change management or large-scale... ...Prolonged periods of sitting at a desk and working on a computer...Full timeWork at officeLocal area$108.8k - $134.4k
...Lead Customer Success Manager Organizations everywhere struggle under the crushing costs and complexities... ...their lives. To create a better experience for their customers and employees. To... ...Freshworks, we build uncomplicated service software that delivers exceptional...Work at officeFlexible hours- ...move at the speed of change, do more with less, and... ...AI‑first Digital Experience Platform (DXP) that unifies... ...optimization. Our services accelerate adoption,... ...looking for a Senior Customer Success Manager who operates at the intersection... ...Legal, Finance, Deal Desk, and RevOps to...
$98.01k - $156.82k
...perspectives from our customers, communities and... ...and drive real change. Constantly grow as... ...Technical Account Manager at Axon, you're not... ...Management Services Technical Delivery... ...deployments and customer experiences Contribute... ...Microsoft, Cisco, ITIL, cloud certifications...Work experience placement
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